SAP Integration Suite Support Analyst

hace 4 semanas

Lima, Perú GSB A tiempo completo

**SAP Integration Suite Support Analyst**

We are looking for a professional with the following skills:
**Must-Have**:

- Central development and configuration in SAP BTP Cloud (Integration Suite tenants on SAP BTP)
- Integration Suite Runtimes on AP BTP tenants
- Integration Suite On Premise Runtimes (Edge Cells)

**Good-to-Have**:

- Familiarity with SAP modules and core objects

**Responsibility of / Expectations from the Role**:

- Provide day to day support for Integration Suite environments (incident management, change management, problem management, capacity management, access management, escalation management, service reporting, configuration management (CMDB in Service Now))
- Participate in escalations (Rapid Response Team (RRT)) to help solving cross-platform issues.
- Monitor the health of Integration Suite environments. Create necessary monitoring environment and reports/dashboards where needed.
- SPOC for interaction with Product Support (vendors like SAP, Microsoft or Google etc.) of the different Integration Suite components
- Manage Deployment / Release to Production process for all integration assets (e.g. Integration Flows) following P&G Change Management Processes.
- Provide day to day support for Integration Suite environments (incident management, change management, problem management, capacity management, access management, escalation management, service reporting, configuration management (CMDB in Service Now)
- Participate in escalations (Rapid Response Team (RRT)) to help solving cross-platform issues.
- Monitor the health of Integration Suite environments. Create necessary monitoring environment and reports/dashboards where needed
- SPOC for interaction with Product Support (vendors like SAP, Microsoft or Google etc.) of the different Integration Suite components.
- Manage Deployment / Release to Production process for all integration assets (e.g. Integration Flows) following Change Management Processes
- Integration Asset Management. Maintain Integration Suite technical artefacts and their linkage to contact information (integration artefact owner and service line) and business context (business process, solution, criticality etc.) in EAI Integration Inventory
- Responsible for Platform Stewardship/Controls (e.g. executes audits, CSA, BIA, BIT, etc.)
- Maintain CSV (Computerized System Validation) documentation and execute retesting if when needed
- Own Platform Continuity Planning, Testing and Execution (e.g. DR drills and table top exercises or real DR)
- Own installation and configuration of Integration Suite software components.
- Manage Software Upgrades of Integration Suite Components where needed.
- Provide consultancy/training on the Integration Suite components and its standards to Integration Suite customers.
- Continuous improvement of Integration Suite platform

**Requisitos**

Experience: 8 - 10 years

Modality of work: Remote

English level: Advanced

We are looking for a professional with the following skills:
**Must-Have**:

- Central development and configuration in SAP BTP Cloud (Integration Suite tenants on SAP BTP)
- Integration Suite Runtimes on AP BTP tenants
- Integration Suite On Premise Runtimes (Edge Cells)

**Good-to-Have**:

- Familiarity with SAP modules and core objects

**Responsibility of / Expectations from the Role**:

- Provide day to day support for Integration Suite environments (incident management, change management, problem management, capacity management, access management, escalation management, service reporting, configuration management (CMDB in Service Now))
- Participate in escalations (Rapid Response Team (RRT)) to help solving cross-platform issues.
- Monitor the health of Integration Suite environments. Create necessary monitoring environment and reports/dashboards where needed.
- SPOC for interaction with Product Support (vendors like SAP, Microsoft or Google etc.) of the different Integration Suite components
- Manage Deployment / Release to Production process for all integration assets (e.g. Integration Flows) following P&G Change Management Processes.
- Provide day to day support for Integration Suite environments (incident management, change management, problem management, capacity management, access management, escalation management, service reporting, configuration management (CMDB in Service Now)
- Participate in escalations (Rapid Response Team (RRT)) to help solving cross-platform issues.
- Monitor the health of Integration Suite environments. Create necessary monitoring environment and reports/dashboards where needed
- SPOC for interaction with Product Support (vendors like SAP, Microsoft or Google etc.) of the different Integration Suite components.
- Manage Deployment / Release to Production process for all integration assets (e.g. Integration Flows) following Change Management Processes
- Integration Asset Management. Maintain Integration Suite technical artefacts and their linkage to contact information (integration

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