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Support Analyst
hace 2 semanas
Somos una empresa un startup peruano con presencia en Brasil, líder en el rubro, y nos encontramos en búsqueda de un " SUPPORT ANALYST" para el área Tecnología.
¿Cuales serán tus responsabilidades?
- Recibir, analizar y ejecutar tickets de soporte técnico dirigidos.
- Realizar configuración y soporte de activos hardware / software a los colaboradores.
- Atender, actualizar e insertar tickets relacionados con el soporte técnico.
- Brindar soporte de activos de hardware, computadoras portátiles, teléfonos celulares, impresoras, puntos de acceso.
- Crear, actualizar y evaluar la documentación técnica relacionada con los procedimientos de configuración y el soporte del entorno.
- Apertura de tickets en proveedores de servicios externos (enlace a Internet, garantía de hardware, etc.).
- Realizar las actividades de configuración del equipo antes de la entrega al empleado, así como la lista de verificación de actividades / configuración del equipo de devolución.
- Otras funciones propias del puesto.
Requerimientos.
- Bachiller en Ingeniería de Sistemas, Ingeniería Informática, Ciencias de la Computación, Análisis y Desarrollo de Sistemas o afines.
- Entre 2 y 3 años de experiência en posiciones similares.
- Conocimiento y experiência en manejo de base de datos, gestión de antivirus, gestión de equipos de red y entorno local y remoto.
- Manejo de Sistemas Operativos Microsoft / Linux
Tipo de puesto: Tiempo completo
Salario: S/.1,500.00 - S/.3,000.00 al mes
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