Geophysics Product Specialist

hace 4 semanas

Lima, Perú LMK Resources Inc. A tiempo completo

**Position Description**:The GVERSE GeoGraphix® Product Specialist is a customer interfacing geoscience resource with multi-domain knowledge and understanding of exploration and production techniques. The resource primarily supports Business Development personnel contributing towards revenue generation, by facilitating technical demonstrations and fielding prospective/existing customer inquiries about product functionalities. The resource can interpret geoscience data, demonstrate geoscience concepts and well logs; Understands geological structures and features with respect to the oil cycle and demonstrates knowledge about petroleum resource plays.

**Essential Job Functions**:
**Product Support**
- Provide, with an extensive knowledge of geoscience software, customer facing technical product expertise for client projects. Advise clients on technical needs and infrastructure based on project needs and areas of specialization.
- Utilize technical, quantitative, and analytical skills to assess and troubleshoot client needs. Educate users on software features and troubleshoot issues for user support.
- Effective contributor in the development of program specifications and the documentation for software modules.
- Prepare applicable reports for management review.
- Maintain continuous coordination with the Customer Success and Sales teams to meet user needs.
- Participates in ongoing training to maintain understanding of software and its features/capabilities.
- Assist in expanding user base in geoscience segments based on organizational goals.

**Sales Support**
- Contribute towards competitor assessments by analyzing information and trends. Build rapport with prospective customers by providing technical information, explanations, and software demonstrations.
- Assist in developing account opportunities by evaluating customer history, suggesting related and new items and explaining technical features.
- Work jointly with sales team to ensure client needs are met and product deliverables maintain quality requirements.
- Collaborate in revenue generation efforts in conjunction with the Sales team through product expertise in customer facing environments; Understand and interpret customer technical requirements and provide product feature information.
- Participate in trade shows and promotional events as needed to contribute product expertise towards revenue generation goals.

**Customer Success Support**
- Assist with evaluations, communicate new functionality added in each release to customers and provide relevant feedback to the product development team to improve the overall product functionalities.
- Ability to recognize and analyze issues within the software or workflows being used by customers.
- Prepares reference for users by writing workflow instructions.
- Create geoscience workflows using GVERSE GeoGraphix® to deliver demos, presentations, and webinars. Aid sales team during evaluations.
- Maintains client confidence and protects operations by keeping information confidential.
- Forward feedback received from customers related to enhancements and defects to concerned members of higher tiers.

**Education and Other Requirements**:

- Bachelors of Science degree in Geology, Geophysics, or related geoscience field.
- Working knowledge of geoscience data interpretation with the ability to articulate through strong communication/presentation skills in customer facing scenarios; Maintain corporate professional acumen.
- Ability to deliver software training and pre-sales demonstrations.
- Ability to pass GVERSE GeoGraphix® Certifications.
- Attend educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies **a plus**.
- Testing beta releases internally.
- Understanding of Windows OS, file systems, network and database.

Tipo de puesto: Por contrato
Duración del contrato: 12 meses

Sueldo: S/.7,382.00 - S/.9,227.50 al mes

Fecha de inicio prevista: 01/06/2023

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