Operations Coordinator I
hace 5 meses
About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
Joining a dynamic and close-knit team that is at the heart of G Adventures Operations, as the Global Operational Systems Coordinator you will be jumping into a fast-paced and hard working environment where no two days are the same. Through shared goals and the belief that our work is making the world a better place, you will collaborate closely with others across the business and across the globe.
You’ll be accountable for all operations systems content and process, and to ensure efficient and customer focused operation of G Adventures tour products (we are really customer obsessed). Acting as a systems expert who provides support in communications, information sharing, content and process, you’ll be responsible for ensuring all content is accurate, efficiently inputted, organized, and clear. You’ll be responsible for serving the field operational offices, Talent, Sales, and Customer Solutions departments in all operational systems management, ensuring these departments are able to provide the best customer experience to G Adventures’ travellers. Think of it as internal customer service, where you get to work closely with the coolest co-workers in the world to ensure they can do their job to the best of their abilities
This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.- What You'll Be Doing:
- Provide governance and maintenance of Operational systems and process to ensure Local Ops consistently follow global process-
- Responsible for the quality and integrity of data in our reservations system-
- Coordinate product changes in reservations system as well as passenger notifications of any changes, working closely with Product and Customer Solutions-
- Provide support to field operational offices including CEO Managers and CEOs, proactively find efficiencies in systems and process-
- Coordinate emergency and last minute bookings and customer information in conjunction with local offices-
- Opportunity to visit our global reservations offices in conjunction with a familiarization trip, in order to provide training while also job-shadowing to ensure global consistency-
- Work closely with the Product department throughout the year to ensure new + changed tours are accurately updated in our systems-
- Be a primary liaison between all stakeholders during critical incidents-
- Provide superior service in issue resolution to both our Sales team and worldwide local offices-
- Respond to reservations system inquiries and action necessary system maintenance-
- Conduct regular reviews of all existing product and systems content-
- Collaborate on larger projects with various stakeholders to consistently improve the Operations team and business experience-
- Desired Skills and Experience:
- Superior attention to detail and accuracy-
- Driven and motivated by a fast-paced environment, with a willingness to learn and be challenged-
- Positive attitude and the desire to be part of a close-knit and effective team-
- Exceptional written and oral communication skills-
- Advanced organizational, time management and problem solving skills-
- Ability to work independently with initiative and the confidence to make decisionsThorough, analytical and systematic thought processes-
- Solid knowledge of the travel industry-
- Travel experience, ideally including having been on a G Adventures trip or other similar form of group travel-
- An understanding of and commitment to great customer service-
- Understanding of, and identification with, G Adventures’ Core ValuesWhat do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities- Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity
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