Tour Guide Operations Specialist

hace 2 semanas

Cusco, Perú Ventura TRAVEL A tiempo completo

Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person As the Operations team, our mission is to ensure smooth operations by providing outstanding quality in service and delivering prompt and accurate answer to stakeholders.

As our next Tour Guide Operations Specialist, you will be finding, training, and managing the best tour guides to ensure world-class operations for our brands. You'll be the go-to person for TC's and internal stakeholders, on topics such as departure allocation, contract negotiations and changes, emergency handling, and making sure information is shared and processes are followed.

We are convinced that sharing great moments at work allows us to grow stronger together. You will be an active member of a fun team that has a high impact on our tour guides and customer satisfaction. In this small and effective team, you will report directly to our Tour Guide Operations Manager.

**_Your main responsibilities will be_**:

- Ensure that our tour guides deliver the best possible service to our customers and take action if you see an issue
- Constantly check if processes are being followed and adapt if needed
- Share tour guide insights after a trip with the appropriate internal stakeholders in order to improve service quality
- Negotiate and sign contracts to have the best tour guides working with us
- Offer high-quality training to tour guides across our brands
- In case of emergency, react quickly, find the best possible solution, and share information with stakeholders

**_The basics you bring along_***:

- Experience as or extensive work with tour guides
- Excellent organizational and communication skills
- Ability to focus on few priorities and to say "no" to things
- Negotiation skills
- Experience in giving high-quality trainings
- Flexible time management in emergency situations
- Great language skills in Spanish, English and German and/or French

**_You can impress us even more with_**:

- Experience defining new operational workflows and processes.
- Passion for excellence and an eye for detail.

**_What we promise you_**:

- _Freedom to be creative in achieving results._
- _International & friendly working environment._
- _Quarterly_ Social Days and Team Events._
- _Work out of_ other offices_ in the Ventura network around the world._
- _Opportunity to constantly learn and grow._
- _We care about the well-being of your employees (regular O3, satisfaction surveys etc.)_
- _Yearly 3-week-offsite_, if we achieve our goals._
- _Participation in the overall company's profits._
- _Visit our_ Career Page_ to get more insights into our office life._

**_Confidentiality & Diversity_**
- It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion._

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