Tour Guide Operations Manager

hace 4 días


Cusco, Perú Ventura TRAVEL A tiempo completo

Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person As the Operations team, our mission is to ensure smooth operations by providing outstanding quality in service and delivering prompt and accurate answer to stakeholders.

As our next Tour Guide Operations Manager, you will be managing a team of specialists in finding, training, and managing the best tour guides to ensure world-class operations for our brands. _Y_ou'll be responsible for the development of the department into delivering great service both internally and externally

We are convinced that sharing great moments at work allows us to grow stronger together. You will be an active member of a fun team that has a high impact on our tour guides and customer satisfaction. In this small and effective team, you will report directly to our Operations Director.

**_Your main responsibilities will be_**:

- Ensure that our tour guides specialists deliver the best possible partnership experience for Tour Guides.
- Constantly check if processes are being followed and adapt if needed.
- Organize yearly conference with Tour Guides, providing training and personal experience exchange.
- Keep an open communication flow with Tour Guides.
- When needed, hire tour guide specialists that will be rock stars in your team.
- Share tour guide insights after a trip with the appropriate internal stakeholders in order to improve service quality.

**_The basics you bring along_***:

- Excellent organizational and communication skills in English.
- Ability to define priorities and to say "no" to things.
- You have great communication skills: you have a passion for accuracy, detailed tasks, and instructions.
- You are fun to be around: your future colleagues will enjoy working with you.
- You are tech-savvy and comfortable with new technologies.
- You are a great problem solver and critical thinker.

**_You can impress us even more with_**:

- Strong Spanish, German and or French skills.
- Experience defining new operational workflows and processes.
- Passion for excellence and an eye for detail.
- You have experience in reading and creating data reports
- Start date as soon as possible

**_What we promise you_**:

- _Freedom to be creative in achieving results._
- _International & friendly working environment._
- _Quarterly_ Social Days and Team Events._
- _Work out of_ other offices_ in the Ventura network around the world._
- _Opportunity to constantly learn and grow._
- _We care about the well-being of your employees (regular O3, satisfaction surveys etc.)_
- _Yearly 3-week-offsite_, if we achieve our goals._
- _Participation in the overall company's profits._
- _Visit our_ Career Page_ to get more insights into our office life._

**_Confidentiality & Diversity_**
- It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion._



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