Associate Technician Field Ops

hace 6 meses

Lima, Perú SITA Switzerland Sarl A tiempo completo

Overview:
**_ WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_
ABOUT THE ROLE & TEAM:_**

As an **Associate Technician Field Operations**, your role will be perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class support activities. Also, the role involve provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained; and to assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

Our Associate Technician Field Operations will be based in Jorge Chavez International Airport.

**_
WHAT YOU WILL DO: _**
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
- Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
- Carry out Incident and Problem Management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Monitor proactively to detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
- Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
- Report and escalate to the next level those problems which cannot be fixed
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
- Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
- To provide onsite support to Users during the cutover of the services
- Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
- When/where required, be contactable for escalations and support, on and on-call standby basis
- When/where required, perform assigned tasks on 24 x 7 shifts basis.

Qualifications:
**_ EXPERIENCE:_**
- Diploma / Certificate in Computer Science, Electronic Engineering or equivalent telecommunications in-country qualification.
- Field work experience supporting end users.
- Knowledge or experience repairing computers and peripherals.
- Knowledge or experience on Microsoft Operating Systems for desktop and Servers.
- Knowledge or experience on network hardware/software administration: Routers, proxies, firewalls, gateways, VLAN’s.
- Experience installing, configuring, and supporting an organization's local area network (LAN), wide area network (WAN).
- **Flexibility to work in rotating shifts (morning/afternoon/evening).**

**_
WHAT WE OFFER:_**

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
**Flex-week**: Work from home up to 2 days/week (depending on your Team's needs).
- **Flex-day**: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

**Flex-location**: Benefit for 30 working days from anywhere around the world each year

**Competitive benefits** according to the local market

  • Field Service Technician

    hace 3 meses

    Lima, Perú ABB A tiempo completo

    **Field Service Technician (Temporary)**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Field Service Technician

    hace 4 días

    Lima, Perú ABB A tiempo completo

    **Field Service Technician - Temporary**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...

  • Supervisor Specialist Technician Field Service

    hace 7 meses

    Lima, Perú Sandvik A tiempo completo

    Las personas apasionadas crean cosas excepcionales. Somos Sandvik, grupo mundial fundada en 1862, pionero de la ingeniería de alta tecnología para la excavación y perforación de rocas, que ofrece soluciones que mejoran la productividad, la rentabilidad y la sostenibilidad para las industrias de fabricación, minería e infraestructuras. Es por ello,...

  • Inicio Inmediato: Automotive Technician with Taylor Kia of Lima

    hace 1 mes

    Lima Metropolitana, Perú Kia Veterans Technician Apprenticeship Program (VTAP) A tiempo completo

    Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, Kia America, Inc. has established the Kia Veterans Technician Apprenticeship Program (VTAP). Job Description - Diagnose, maintain, and repair Kia vehicles...

  • Supervisor Maintenance Technician

    hace 7 meses

    Lima, Perú Sandvik A tiempo completo

    Las personas apasionadas crean cosas excepcionales. Somos Sandvik, grupo mundial fundada en 1862, pionero de la ingeniería de alta tecnología para la excavación y perforación de rocas, que ofrece soluciones que mejoran la productividad, la rentabilidad y la sostenibilidad para las industrias de fabricación, minería e infraestructuras. Es por ello, que...

  • Specialist Field Service Technician Level Ii

    hace 6 meses

    Lima, Perú Sandvik A tiempo completo

    Las personas apasionadas crean cosas excepcionales. Somos Sandvik, grupo mundial fundada en 1862, pionero de la ingeniería de alta tecnología para la excavación y perforación de rocas, que ofrece soluciones que mejoran la productividad, la rentabilidad y la sostenibilidad para las industrias de fabricación, minería e infraestructuras. Es por ello,...

  • Field Service Engineer

    hace 6 meses

    Lima, Perú Alfa Laval A tiempo completo

    Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...

  • Lead Field Service Rep

    hace 7 meses

    Lima, Perú Ecolab A tiempo completo

    Job Characteristics: Responsible for providing technical support to current customers. Expert in equipment installations & performing system analysis. Embodies safety leadership. Accountable for technical service support to customers. Develops others’ understanding based on expertise; Coaches/Mentors other Field Service Reps. Recognized as an expert in a...

  • Survey Cad Technician

    hace 6 meses

    Lima, Perú Professional Drone Solutions A tiempo completo

    **Company Description**: At ProDrones, we pride ourselves on delivering exceptional surveying and mapping solutions to a wide range of industries. Our team is dedicated to precision, innovation, and excellence, and we are currently seeking a talented Senior Survey CAD Technician to join our dynamic team. As a Senior Survey CAD Technician, you will play a...

  • Entry Level Purchasing Associate

    hace 7 meses

    Lima, Perú The Language Doctors, Inc. A tiempo completo

    **Entry Level Purchasing Associate** The Entry Level Purchasing Associate plays a vital role in supporting the procurement process of our organization. This position involves creating and processing purchase orders, coordinating with suppliers, tracking orders, maintaining documentation, and providing general administrative support. By ensuring streamlined...

  • Field Service Engineer

    hace 6 meses

    Lima, Perú Alfa Laval A tiempo completo

    Execute selected service of our 360º service portfolio on standard products. - Responsible for executing maintenance and minor repairs on standard products at customer site. - Investigate and resolve technical problems on standard products at customer site. - Preparation of the service job to execute/resolve at the shortest possible time. - Follow up on...

  • Engineer Field Ops

    hace 1 mes

    Lima, Perú SITA Switzerland Sarl A tiempo completo

    Overview: **WELCOME TO **SITA** We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...

  • Research Associate

    hace 3 semanas

    Lima Metropolitana, Perú Innovations For Poverty Action A tiempo completo

    We are looking to hire a brilliant Research Associate to join our exceptional team at Innovations for Poverty Action in Lima, Lima. Growing your career as a Full Time Research Associate is an incredible opportunity to develop exceptional skills. If you are strong in project management, presentation and have the right experience for the job, then apply for...

  • Lead Field Service Rep- Nw

    hace 1 mes

    Lima, Perú Ecolab A tiempo completo

    Únete a nuestro equipo en Ecolab, ¡líder mundial en soluciones y servicios de agua, higiene y energía! Estamos buscando personas apasionados y comprometidos que deseen formar parte de nuestra misión de proteger lo que es vital: el agua, los alimentos y la salud. Si te consideras una persona proactiva, innovadora y orientada a resultados, ¡esta es tu...

  • Lead Field Service Rep- NW

    hace 2 semanas

    Lima, Perú Ecolab A tiempo completo

    Únete a nuestro equipo en Ecolab, ¡líder mundial en soluciones y servicios de agua, higiene y energía! Estamos buscando personas apasionados y comprometidos que deseen formar parte de nuestra misión de proteger lo que es vital: el agua, los alimentos y la salud. Si te consideras una persona proactiva, innovadora y orientada a resultados, ¡esta es tu...

  • Data Center Technician

    hace 2 meses

    Lima, Perú RM Staffing B.V. A tiempo completo

    Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision...

  • Associate Repair Technician

    hace 6 meses

    Lima, Perú Diebold Nixdorf A tiempo completo

    Repara y prueba conjuntos y subconjuntos mecánicos y electromecánicos. Trabaja a partir de dibujos, esquemas, diagramas de cableado e instrucciones escritas u orales para comprender y realizar actividades de reparación y/o prueba. Asegura que el trabajo cumpla con los requisitos técnicos, de producto y de calidad que están establecidos.

  • Service Technician I

    hace 7 meses

    Lima, Perú CONDUENT A tiempo completo

    **Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Banco de Talento

    hace 4 meses

    Lima, Perú Ecolab A tiempo completo

    Additional Job Description Únete a nuestro equipo en Ecolab, ¡líder mundial en soluciones y servicios de agua, higiene y energía! Estamos buscando personas apasionados y comprometidos que deseen formar parte de nuestra misión de proteger lo que es vital: el agua, los alimentos y la salud. Si te consideras una persona proactiva, innovadora y orientada a...

  • Junior Operations Associate

    hace 2 meses

    Lima, Perú MEDLIFE A tiempo completo

    **About us** MEDLIFE is a non-profit organization that partners with low-income communities in Latin America and Africa to improve their access to medicine, education, and community development projects. **Our mission** is to build a worldwide Movement empowering the poor in their fight for equal access to healthcare, education, and a safe home. **Our...