Customer Service Agent
hace 6 días
**Location**: Lima, Peru
**Job Type**: Full-Time (48 hours per week), Remote
H&C Construction LLC, a leading U.S. home remodeling company, is looking for a dedicated **Customer Service & Data Entry Specialist.** The role requires strong customer service experience, organizational skills, and proficiency in technology to work efficiently in a fast-paced remote environment.
**Work Hours**:
- Monday to Friday: 8:00 AM to 5:30 PM (1-hour lunch break)
- Saturday: 9:00 AM to 3:00 PM (30-minute lunch break)
**Key Responsibilities**:
- Follow-up on leads and provide information about projects.
- Schedule appointments and manage project timelines.
- Confirm and process payments.
- Handle customer inquiries, follow up on proposals, and coordinate with field technicians.
- Maintain and update information in CRM systems, including JobNimbus.
- Must have excellent typing skills and strong knowledge of Excel and other CRM software.
**Qualifications**:
- **Advanced English (C1)** level required (evaluated during the interview). Ideally, you have at least 3 months of experience living in an English-speaking country.
- **Minimum 1 year** of experience in customer service or a similar role.
- **Typing skills**: Fast and accurate typing ability is essential.
- **Proficiency in Excel, JobNimbus, or other CRM tools.**:
- Strong communication skills, able to manage difficult customer interactions and follow established protocols.
- **Personal equipment required**: A computer (ideally dual-monitor setup) and a quality headset with a microphone
- Must reside in Lima, Peru, with availability to work from the office if necessary (currently 100% remote).
**Technical Requirements**:
- A **reliable internet connection** (minimum 20 MB) and a quiet workspace for video calls.
**Preferred (but not required)**:
- Experience in the **construction/remodeling** field.
**Compensation & Benefits**:
- **Competitive salary** starting at **S/.2,000** per month during the 2-month trial period + commission based on performance.
- After the trial period, salary increases to **S/.2500** + commission.
- **Half-month salary bonuses** in July and December.
- Paid Holidays
- Paid vacations
- Health insurance
**Important Notes**:
- **Start Date**: As soon as possible
- If you are **not** based in **Lima, Peru**, please **refrain from applying.**
Pay: S/.2,000.00 - S/.2,500.00 per month
**Language**:
- English (required)
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