Technical Support Specialist
hace 2 meses
About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role
G Adventures is on the hunt for a motivated and talented Int. Technical Support Specialist.This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima or Cusco office.
Our team is the conduit to all things tech and we’re here to solve problems. We are seeking an enthusiastic customer service oriented person with mad computer skills who wants to change people’s lives. You will work closely with your manager, team and other internal tech teams within the G Adventures organisation. We are looking for someone who is not afraid of responsibility and ownership. You will look to learn, develop, and improve upon our processes and provide exemplary support for our customers at G Adventures.
You will have a dynamic approach towards your work and be willing to demonstrate, increase, and add to your current skill sets. You will be supported in your development by your manager, team and through the various internal development programmes within the G Adventures organisation.
You will be joining a people first team and organisation, G Adventures’s tech teams have a fantastic reputation for getting things done, developing individuals and encouraging and supporting growth.
Become a key player at one of the world’s top tour operators. Launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. Want to see more? Head to our website to learn more about our global team of Travel Changers, and how we love to give back through the Planeterra Foundation.
What You'll be Doing- Work in a multinational team environment, with main working language as English- Work as part of an international team providing top tier technical support and customer service to our community of incredible staff spanning the globe- Operate as a first point of contact for all internal technical support requests via our internal organisation service portal and in person.- Classify, manage and track support requests from creation to resolution.- Mac and PC hardware support; and Software support.- Software management and licensing.- Video conferencing, desktop and softphone configuration and deployment.IT hardware procurement, management and distribution.- Configure, provision and manage permissions for staff across multiple SaaS cloud platforms.-
- Participate in technical projects to evaluate, configure and deploy new solutions to the organisation.- Produce and maintain accurate documentation- Assist the Learning team in developing system training material for our staff.- Ensure staff are kept informed of time delays associated with the problem resolutions, the nature of the problem or the volume of outstanding issues requiring resolution.- Work with IT management and your team to ensure operating efficiencies are met and maintained throughout the G Adventures organisation, adhere to SLA’s
Desired Skills and Experience- Excellent communication skills, able to effectively convey technical concepts to non-technical colleagues.- Problem solving skills, critical thinking and logical reasoning- Ability to manage and prioritise tasks- An understanding of VOIP telephony systems and their setup and administration- Experience of MDM platforms Mac and Windows; Jamf is an essential- A very good understanding of Google and OKTA dynamic group protocols- Excellent understanding of password policies and IT security protocols- Experience and understanding of endpoint protection and its practices- Make key contributions to your team- Manage technical projects from inception to completion- Demonstrate your theories and thinking, discuss and share- Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobile management is essential.- An understanding of networking connectivity, LAN/WAN/Wifi is important- You may be required to travel
-
Technical Support Specialist
hace 8 meses
Lima, Perú Sendlane A tiempo completoWe're looking for our next **Technical Support Specialist **Contractor** based in Peru**! **Responsibilities**: - Collaborate with the product development team to accurately identify and communicate user-reported issues. - Contribute to creating support documentation and tutorials with team members. **Requirements**: - Bachelor's degree in a relevant...
-
Technical Support Specialist
hace 7 meses
Lima, Perú Evercam A tiempo completoThis is a remote position. Evercam increases construction productivity by improving project visibility and team communications. To do this, we build tools that capture the big picture, surface the relevant details, and encourage collaboration. In short, we’re here to be useful. Founded in 2010, Evercam has now grown to a team of 100+ staff in over 10...
-
Senior Technical Support Specialist
hace 2 semanas
Lima, Perú Speedcast A tiempo completoWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Speedcast. As a key member of our technical support team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our satellite network services.About the RoleThis is an exciting opportunity for a motivated and...
-
Support Specialist
hace 6 meses
Lima, Perú Archstone LATAM A tiempo completoWe are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Ultimately, you will help establish our...
-
Technical Support Specialist
hace 2 semanas
Lima, Perú G Adventures A tiempo completoAbout Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...
-
Technical Support Specialist
hace 4 semanas
Lima Metropolitana, Perú 100 G Adventures Inc (Canada) A tiempo completoPrivacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology. Technical Support...
-
Helpdesk Support Specialist
hace 2 meses
Lima, Perú Tekton Labs A tiempo completo**About the **Helpdesk Support Specialist** position**: We're seeking a seasoned **Helpdesk Support Specialist **who is excited to join our growing team! You understand that good Product Support isn't just apologizing to customers - it's getting to the root of the problem and determining the necessary steps to ensure it doesn't happen again. This role will...
-
IT Technical Support Specialist
hace 2 semanas
Lima, Perú Playtech A tiempo completo- To provide technical support for the video streaming equipment, data, optical and network communication systems. - To perform installation and maintenance of video streaming equipment (video cameras, audio/video cards, cabling, etc.) in accordance with the specified procedures. - To install, administer and trouble shoot computers (laptops), hardware etc.,...
-
Cloud Support Specialist
hace 3 meses
Lima, Perú Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...
-
Software Engineering
hace 2 meses
Lima, Perú Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...
-
Senior Cloud Support Specialist
hace 6 meses
Lima, Perú Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Cloud Frontline Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital...
-
Kyndryl | Software Engineering
hace 1 semana
lima, Perú Kyndryl A tiempo completoSoftware Engineering - Technical Specialist Software Engineering - Technical Specialist Apply remote type Partially Remote locations Lima, Peru time type Full time posted on Posted 3 Days Ago job requisition id R-24604 Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day....
-
Sr Technical Application Specialist
hace 7 meses
Lima, Perú Thermo Fisher Scientific A tiempo completoThe** Technical Application Specialist III** is a member of our global Customer Services Team. The role provides high quality first - and second-line support to customers in the context of products supplied by Digital Science Business Unit. The high quality demanded by this position will be met by the analyst’s ability to respond to support incidents...
-
Cloud Software Support Specialist
hace 6 meses
Lima, Perú Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Support Specialist who is ready to join us in creating a...
-
Technical Support Specialist
hace 1 mes
Lima Metropolitana, Perú Grandes Aventuras del Peru SAC A tiempo completoAbout the Role G Adventures is on the hunt for a motivated and talented Technical Support Specialist. This role is a hybrid role based out of Peru, where a minimum number of days as set by the region is required in the Lima or Cusco office. Our team is the conduit to all things tech and we’re here to solve problems. We are seeking an enthusiastic customer...
-
Technical Support L3- Lima, Perú
hace 4 meses
Lima, Perú GSB Solutions A tiempo completoImportant company requires: **Technical Support L3**. **General Activities** - **On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...
-
Technical macOS Infrastructure Specialist
hace 4 días
Lima, Perú Tekton Labs A tiempo completoJob SummaryWe are seeking a highly skilled Technical macOS Infrastructure Specialist to join our team at Tekton Labs. This role is ideal for an experienced professional who can manage advanced infrastructure, ensure business continuity, and lead critical IT projects.
-
IT Technical Support
hace 2 semanas
Lima Metropolitana, Perú Playtech A tiempo completoPlaytech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech...
-
Technical Support L3
hace 3 meses
Lima, Perú GSB A tiempo completoImportant company requires: **Technical Support L3**. **General Activities** **- On-site IT support**: - Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.) - Technical support for networks and servers. - **IMAC and Break-Fix Support**: - Installation of devices...
-
Software Engineering
hace 7 días
Lima Metropolitana, Perú Kyndryl A tiempo completoSoftware Engineering - Technical Specialist Software Engineering - Technical Specialist Apply remote type Partially Remote locations Lima, Peru time type Full time posted on Posted 3 Days Ago job requisition id R-24604 Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every...