Senior Technical Support Specialist

hace 3 días


Lima, Perú Speedcast A tiempo completo

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Speedcast. As a key member of our technical support team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our satellite network services.

About the Role

This is an exciting opportunity for a motivated and experienced technical professional to work in a fast-paced environment. You will be responsible for providing technical support and troubleshooting to clients, as well as collaborating with internal teams to resolve complex issues.

Key Responsibilities
  • Provide expert technical support to clients via phone, email, and remote desktop sessions.
  • Troubleshoot complex technical issues related to satellite network services, including IP and RF connectivity.
  • Collaborate with internal teams, including engineering and operations, to resolve technical issues and implement solutions.
  • Develop and maintain knowledge of new technologies and products to ensure that technical support is provided to the highest standards.
  • Participate in on-call rotation to provide 24/7 support to clients.
Requirements
  • Bachelor's degree in Telecommunications, Computer Science, or a related field.
  • Minimum of 2 years' experience in a technical support role, preferably in a satellite communications environment.
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to effectively communicate technical information to clients and internal teams.
  • Cisco certifications (ICND or CCNA) and/or GVF qualification are highly desirable.
What We Offer

We offer a competitive salary of $85,000 per annum, plus benefits package including health insurance, retirement plan, and paid time off. Our global presence offers opportunities for career growth and development, and our industry leadership means you'll be working at the forefront of technological advancements.



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