Field Application Scientist

hace 1 semana

Lima, Perú Complete Genomics A tiempo completo

**Position Title**:Field Application Scientist (Central Latin America)

**Reports to**: LATAM Commercial Director

**Department**: MGIA FAS - Latin America

**Location**:Lima, Peru

**Summary**:
**Responsibilities**:

- Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
- Develop and maintain positive relationships with customers
- Support sales efforts through technical presentations, customer management or organizing seminar.
- Direct interaction with MGI product end-users and channel partners. Direct interaction with Product Support group, consisting of Product Management, Market Development Specialists, and Field Service Engineers. Maintain close relationship with globally based FAS colleagues, with the intent to promote collaboration, sharing of best-practices, learning, and overall communication
- Ownership of content/program creation and facilitation of field-based product line demonstrations and trainings; troubleshoot when needed.
- Creation of reports at the completion of field travel to document visit outcome. Act as voice of the customer and provide product feedback to departments such as Product Support, R&D, and Marketing
- Own and create content/program for technical workshops/training as directed by leadership. Represent the MGI business through participation at various global MGI products related tradeshows/conferences as requested by Marketing team.
- Serve as Product Support core team member for all products. Provide feedback and direct involvement in the creation and maintenance of product documentation such as, product inserts and instructions-for-use, from the perspective of ensuring a positive customer experience
- Act as a key contributor of customer feedback to marketing and product development teams
- Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

**Education/Experience**:

- Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.
- Prior field experience supporting customers in a highly technical field preferred.
- Outstanding problem solving and interpersonal skills
- Demonstrated English written and verbal communication and training/presentation skills
- Excellent learning ability. Experience working in an international company and biomedical instrumentation or technology preferred.
- Must be and willing to travel, >50% time

**Company**:
MGI Tech Co., Ltd. is one of the subsidiaries in BGI groups, which is committed to enable effective and affordable healthcare solutions for all people, focus on the innovation, development, production and distribution of the devices, instruments, consumables and reagents for life science research and medical healthcare, and provide said services for its products. Only by providing the real-time, life-long panoramic view of digitalized solutions, our mission to develop and promote advanced life science for future generation healthcare could be realized. Building upon the sequencing technology from Complete Genomics Inc. we have developed a series of NGS sequencing platforms and consumables, we are refining the tools needed to support our mission and re-innovating the solutions for life science and healthcare.

**Benefits**:
MGI offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package. MGI contributes to the benefits package.
- Medical, Dental and Vision Coverage
- Life and AD&D Insurance
- Long-term and Short-term Disability Insurance
- Voluntary Life and AD&D Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Domestic Partner Benefits
- Commuter Program
- Employee Assistance Program
- 401(k) Retirement Plan
- 20 PTO days and 11 holidays per year

MGI does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources.

MGI will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of MGI and will be processed accordingly without fee.

**MGI provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law

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