Software Support Analyst I
hace 1 semana
**Build your future with Sovos.**
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
Sound like this might be the opportunity you have been looking for?
It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.
**The Work You’ll Do**:
This is a great role for folks who have a technical background but want to take that next step in their career. This role offers the ability to learn new and complex problem-solving hacks all while working on a team that’s there to help you out whenever you need it. You'll get the tools necessary to grow into higher and complex next roles that will help our customers with the most difficult of issues or grow into other departments within Sovos.
**_
More specifically you will:_**
- Assist clients with data file imports as well as the creation of custom reports of their information
- Provide training and guidance to clients as well as internal staff for our products and services
- Troubleshoot the creation and modification of more complex client tax forms (NOTE: tax industry background is not required)
- Interact and help with clients, internal and external regarding their issues including status updates, training, and issue resolution
- Assist other members of team with client outreach projects throughout the year
**What We Need From You**
- Ability to manage multiple tasks concurrently and actively manage tasks to completion
- Advanced English skills (written and verbal)
- High comfort level using Microsoft Excel, Word, etc.
- Great team player who is passionate about technology and helping others
- Excellent written and verbal communication skills - this role does involve talking to users
**What Does Sovos Offer You?**
- The tools to grow your career both personally and professionally:_
Did you know that over 30% of our employees earned a promotion or job change In FY2020? That can happen because growth Is serious business here at Sovos, and we have the programs In place to make sure of it, including:
- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well)
**Company Background
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