Regional Investigation Advisor

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories

Employee Contract Type:
Empleado de Plazo Determinado (duración determinada)

**Job Description**:
Conducting Investigations

At the direction of the direct supervisor and/or Regional Oversight Committee, execute professional investigations into sensitive, complex, and other high-risk workplace allegations in line with relevant functional protocols and in collaboration with other departments/SMEs (e.g., Safeguarding) Produce a high-quality investigation report that reports facts and provides management with actionable recommendations for managing risks that align with existing departmental requirements. Review the Investigation TOR, process, and reports for cases assigned to the RO or Field Offices, ensuring adherence to the required investigation process and protocol. Ensure an action plan is in place for all the recommendations resulting from the investigation and follow up with the respective Field and RO departments to ensure timely implementation of those. Act as a trusted advisor to Senior Leadership in communicating recommendations and advice for allegation handling for a wide variety of matters that may arise. Maintain appropriate case records for assigned investigations and for investigations overseen by the Regional Oversight Committee. Ensure professional management and exercise careful judgment in handling sensitive information sources (whistle-blower/reporter information), as well as in the handling and documentation of evidence and investigative materials, demonstrating a sophisticated understanding of confidentiality and privacy concerns.

Mentoring and Training Other Professionals

Provide oversight, advice, and mentoring to other members of regional management and within field offices who are required to conduct investigations on an ongoing basis, ensuring consistency, compliance, and a high degree of quality. Regularly monitor investigations overseen by the Regional Oversight Committee for quality and professionalism, providing coaching and correction as needed. Monitor and support the Roster of investigators within the region to ensure designated investigators are up to date on required trainings to ensure a consistent degree of skill and reliability. Support the field offices and others with respect to access to the Ethics point such as activation, deactivation, and updating of the EP users in coordination with GTD.

Advise and Coordinate the Regional Oversight Committee

Provide support and technical expertise to the Regional Oversight Committee of senior-level regional staff tasked with assessing incoming complaints, prioritising resources, assigning investigations, and evaluating investigation reports across several functional areas. Support effective communication amongst committee members to ensure confidentiality of sensitive information is maintained while identifying and flagging any investigations that may be related and/or likely to result in conflicts. Carry out tasks or decisions as determined by the committee.

Analysis & Reporting

Identify and track trends and lessons learned from investigations to inform learning, adaptation, and improvement of policies, procedures, and strategies. Provide the Regional Oversight Committee and Regional leadership with a holistic view of all investigations occurring within the region. Identify and flag any root cause or systematic issues within a given office or functional area that may require further risk management.

Monitor Case Management Practices

Regularly monitor ongoing incident reports and investigations within the organisational case management systems to ensure that regional and field office staff capture key data needed for long-term analysis. Ensure cases are being closed in a timely manner, and escalate any potential issues or risks to the direct supervisor and RO SLT for attention as needed. Liaise with GC functional units regularly to ensure good coordination amongst departments at the regional office and within field offices.

Applicant Types Accepted:
Local Applicants Only