Service Operational Leader Smo
hace 3 semanas
**PRINCIPALES RESPONSABILIDADES LOCALES**:
- Líder y Responsable del equipo de técnicos e ingenieros de FCTL de Cono Sur.
- Ser el principal punto de contacto técnico con los clientes para el mantenimiento de la base instalada
- Ser el principal punto de contacto con los clientes para la definición de necesidades, alcance, métodos, y todo tipo de seguimiento técnico relacionado con Servicios.
- Administración y control del backlog de Servicios de Cono Sur para todo Automation Solutions, tracking de facturación y Sales de servicios, reportes de avance hacia el Management
- Alinear la ejecución de Servicios dentro de un estándar común de Operaciones (uso de registros comunes, herramientas, SMO, etc.)
- Desarrollar referentes a su cargo para la definición e implementación de los criterios técnicos y especificaciones funcionales de los servicios
- Coordinar los especialistas necesarios para los trabajos a ejecutar, incluyendo definición de la estrategia de ejecución, la asignación de equipos específicos, seteo y administración de prioridades, confección de cronogramas y planes de trabajo, etc.
- Responsable de la certificación de recursos de Emerson Cono Sur conforme a los requerimientos de SMO y al budget disponible
- Responsable de la definición del plan de entrenamientos técnicos de recursos de operaciones de Emerson Cono Sur conforme al budget disponible
- Mantener constante monitoreo y control sobre la absorción de su equipo a cargo. Maximizar utilización financiera del equipo
- Dar respaldo técnico al área comercial en elaboración de propuestas, tipificación de servicios y optimización de costeos
- Optimizar económicamente los Servicios, reduciendo costos y obteniendo incremento de ventas
- Control de Man Hours asignados para la ejecución de Servicios
- Mantener una activa participación y presencia en los sitios donde ejecutemos nuestros Servicios /Proyectos y desarrollemos nuestra actividad.
- Desarrollar y administrar el calendario de entrenamientos disponibles para clientes y fomentar su adopción por el equipo de ventas
- Trabajar en el desarrollo de proveedores y/o representantes para complementar/ampliar nuestras capacidades de ejecución de servicios local de Cono Sur.
- Actualizar y generalizar los procedimientos y requerimientos del Sistema de QA en su aplicación a los servicios y proyectos que participe
- Cumplir regular y consistentemente con las presentaciones mensuales de Sales & OP y la documentación asociada
- Mantenerse actualizado sobre las novedades, nuevos templates, requerimientos del SMO y Clarity
- Cumplir y hacer cumplir el cumplimiento de las políticas corporativas en los recursos a su cargo (Expense Reports, ética, etc.)
- Buscar oportunidad de mejora, estandarización, sistematización de los procesos y tareas del equipo de Servicios de Cono Sur
- Hacer conocer y fomentar como un valor central una cultura de Health & Safety en todo el equipo a su cargo
- Atender todo entrenamiento de carácter obligatorio dispuesto por la compañía, como ser los relacionados a Trade Compliance y toda temática relacionada a cumplimiento de normativa legal y/o corporativa, pudiendo además ser referente en dichos temas si así se le requiera.
**PERFIL**
- Estudios Universitarios completos, relacionados con Ingeniería Electrónica / Electromecánica / Sistemas.
- Habilidades de Liderazgo y coordinación de un Grupo de Ingenieros y Técnicos.
- Agilidad de aprendizaje y capacidad de auto-entrenamiento
- Experiência mínima de 5 años en la implementación de servicios de importante magnitud, relacionados con válvulas y actuadores.
- Conocimientos en la elaboración de Procedimientos y Manuales Técnicos,
- Idioma inglés: Lectura y Escritura avanzado.
- Disponibilidad para viajar 50%
- Manejo de Software Project de Microsoft (deseable)
- Manejo de Cash Flows, Planillas de Budgets, Seguimiento de Costos.(deseable)
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