Associate Technician Field Ops

hace 2 semanas

Lima, Perú SITA A tiempo completo

**Overview**:
**Associate Technician Field Ops**

As an Associate Technician Field Ops, you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. You will provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained.

You will be a part of the SITA Global Services located in Jorge Chaves International Airport.

At SITA, we achieve more, together. Are you ready to join us?

**What you will do**
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
- When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
- Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
- Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations.
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
- Report and escalate to the next level those problems which cannot be resolved.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
- Perform Change Management Configurations Design and Implementation of the supported Product & Systems.
- Liaise with local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
- To document resolutions of problems.
- To provide onsite support to Users during the cutover of the services.
- Continuously identify and document lessons learnt known errors and operational knowledge for improved services.
- When/where required perform assigned tasks on 24 x 7 shifts basis.
- Provide call out services where required.

**Qualifications**:
**Who you are**
- Minimum 2 years’ experience in onsite support activities and repairs of PCs, Printers and LAN, WAN equipment.
- Must have dealt directly with external customers delivering to SLAs.
- Strong communication skills.
- Ability to identify root causes of issues.
- You must have schedule flexibility as it is common to work during weekends and holidays.

What we offer
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

  • Associate Technician Field Ops

    hace 7 días

    Lima, Perú SITA Switzerland Sarl A tiempo completo

    Overview: **Associate Technician Field Ops** As an Associate Technician Field Ops, you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction...

  • Revops Associate

    hace 5 días

    Lima, Perú RS Consulting Group A tiempo completo

    **Revenue Operations (RevOps) Associate** **Company**: Cordatus Resource Group **Salary Range (USD)**: $900-$1,300 **Company Description**: Cordatus is a Business Process Outsourcing company. We build custom teams of globally-sourced professionals, equip them with best-in-class technology and resources, and provide their expertise on an hourly service...

  • Sales Operations Associate

    hace 19 horas

    Lima, Perú RS Consulting Group A tiempo completo

    **Sales Operations Associate** **Company**: Cordatus Resource Group **Salary Range (USD)**: $900-$1,300 **Company Description**: Cordatus is a Business Process Outsourcing company. We build custom teams of globally-sourced professionals, equip them with best-in-class technology and resources, and provide their expertise on an hourly service model to...

  • Sales Associate

    Encontrado en: Talent PE C2 - hace 1 semana

    Lima District, Perú Teleperformance A tiempo completo

    Resumen Why TP? We are the industry leader with presence in 95 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the best? Responsabilidades What you’ll do as a Sales Associate ? Be able to...

  • Sales Associate

    Encontrado en: Talent PE C2 - hace 1 semana

    Lima District, Perú Teleperformance A tiempo completo

    Resumen Why TP? We are the industry leader with presence in 95 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the best? Responsabilidades What you’ll do as a Sales Associate ? Be able to...

  • Experienced Sales Representative

    hace 19 horas

    Lima, Perú Logiflex Inc A tiempo completo

    **Responsibilities**: - Provide detailed product demonstrations and presentations to potential customers - Respond to customer inquiries and objections in a professional and persuasive manner - Work closely with the marketing team to develop and implement effective sales strategies and tactics - Meet or exceed monthly and quarterly sales targets - Maintain...

  • Ops Cross Associate Business Execution I

    hace 19 horas

    Lima, Perú BBVA A tiempo completo

    **Área**: **ENGINEERING** **Inscríbete hasta**: **1/31/2023** **Sociedad**: **081** **¿Qué estamos buscando?** **Requisitos**: - Estudios universitarios completos en las carreras Ingeniería Industrial, Administración o afines. - 01 año de experiência mínima realizando funciones similares. - Conocimiento y manejo en Office a nível intermedio....

  • Customer Service

    Encontrado en: Talent PE C2 - hace 1 semana

    Lima District, Perú Teleperformance A tiempo completo

    Resumen Why TP? We are the industry leader with presence in 95 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the best? Responsabilidades What you’ll do as a Customer Service & Sales Associate?  ...

  • Associate Investment Officer

    Encontrado en: beBee jobs PE - hace 2 semanas

    Lima, Perú World Bank Group A tiempo completo

    Job DescriptionDescription –>The Financial Institution Group (FIG) is one of IFC's key Departments responsible for a significant portion of IFC's business volume, profitability, and development reach, approximately 40%. FIG engages in a wide range of sub-sectors including Microfinance, SME, Gender, Climate, Insurance, Capital Markets, Housing, Distressed...

  • Associate Investment Officer

    Encontrado en: beBee jobs PE - hace 1 semana

    Lima, Perú World Bank Group A tiempo completo

    Job DescriptionDescription –>The Financial Institution Group (FIG) is one of IFC's key Departments responsible for a significant portion of IFC's business volume, profitability, and development reach, approximately 40%. FIG engages in a wide range of sub-sectors including Microfinance, SME, Gender, Climate, Insurance, Capital Markets, Housing, Distressed...

  • Operations & Maintenance Associate

    hace 1 semana

    Lima, Perú RS Consulting Group A tiempo completo

    **Company name**: - Sungate Property Management. **Contract Position Title**: - Operations & Maintenance Assistant **Position Type**: - Full Time **Reports To**: - Operations Manager & Maintenance Coordinator **Compensation**: - $700.00 - $1000.00 **Requirements**: - Bachelor’s degree in communications, marketing, business administration or...

  • Sales Associate French

    Encontrado en: Talent PE C2 - hace 1 semana

    Lima District, Perú Teleperformance A tiempo completo

    Resumen Why TP? We are the industry leaders with presence in 95 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the best? Responsabilidades What you’ll do as a Sales Associate  at Teleperformance:...

  • Field Coordinator for Clean Cities Blue Ocean Project

    Encontrado en: Talent PE C2 - hace 1 semana

    Lima, Perú Tetra Tech A tiempo completo

    The USAID-funded Clean Cities Blue Ocean project, implemented by Tetra Tech International Development, is currently accepting expressions of interest for Field Coordinator. This position will be located in Paita, Peru. The Field Coordinator will be responsible to contact the local partners and to coordinate with the public and private sector to mobilize...

  • Client Service

    hace 7 días

    Lima, Perú RS Consulting Group A tiempo completo

    **Company name**: - Sungate Property Management. **Contract Position Title**: - Operations & Maintenance Assistant **Position Type**: - Full Time **Reports To**: - Operations Manager & Maintenance Coordinator **Compensation**: - $700.00 - $1000.00 **Requirements**: - Bachelor’s degree in communications, marketing, business administration or...

  • Sales Associate

    Encontrado en: Talent PE C2 - hace 1 semana

    Lima District, Perú Teleperformance A tiempo completo

    Resumen Why TP? We are the industry leaders with presence in 95 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the best? Responsabilidades What you’ll do as a Sales Associate  at Teleperformance:...

  • Administrative & Operations Associate

    hace 5 días

    Lima, Perú RS Consulting Group A tiempo completo

    **Company**: RS Global Staffing **Salary**: $700-$950 USD **About us**: RS Global Staffing is a rapidly growing company headquartered in Baltimore, Maryland. We are dedicated to connecting to-tier Peruvian talent with small to mid sized companies across the United States. The company was founded by two Peruvians who as MBAs have extensive corporate...

  • IT Junior Project Manager

    hace 1 semana

    Lima, Perú WTW A tiempo completo

    TRANZACT, a Willis Towers Watson Company is looking for a Junior IT Project Manager to join our Professional Services team. **Key Responsibilities**: - Coordinate large scale projects that are highly technical & cross functional - Works closely with release management and change control to gather release attributes to ensure all necessary tasks were...

  • Country Manager Perú

    hace 2 días

    Lima, Perú Zoetis A tiempo completo

    **Creates and executes short and long term strategies for the market to meet customer needs and exceed market goals.** - Provides strategic input into the development and alignment of an overall business plan for all species units. - Develops strategic plans yearly and quarterly POA - Plan of Action priorities. - Sets and achieves challenging goals for the...

  • Inventory Analyst, Lima

    hace 19 horas

    Lima, Perú Medtronic A tiempo completo

    **Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Ensures that inventories are secure, properly identified and readily accessible to authorized personnel. - Maintains controls over various types of inventories (e.g. finished goods in warehouse, FSL, lockers, surgeries). - Conducts...

  • Sales Representative

    Encontrado en: Talent PE C2 - hace 1 semana

    Lima District, Perú Teleperformance A tiempo completo

    Resumen Why TP? We are the industry leader with presence in 91 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the best? Responsabilidades What you’ll do as a Customer Service / Sales Associate: ...