Technical Support Representative

hace 2 semanas

Lima, Perú WTW A tiempo completo

Technical Support Representative
- Lima, PE

January 30, 2024

The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Manager of IT Support Services.
- Utilize a ticket system for issue/problem response, logging, and resolution
- Provide first level diagnosis for potential resolution for hardware and software issues
- Face-to-Face and phone/remote support with sales agents up to Executive team members
- Receive and re-deploy employee equipment daily
- Assist with desktop/laptop imaging and audio/visual requests, as needed
- Perform equipment moves or equipment upgrades, as required
- Perform physical repairs for equipment failures
- Execute physical inventories, reconciliation, record keeping daily
- Process intermediate Active Directory tasks up to and including terminations and new hires
- Connect new workstations to network and host systems
- Any other activities assigned by your manager
- Demonstrate an upbeat, positive attitude
- Possess a heightened drive to succeed above and beyond the call of duty
- Experience working both Face-to-Face and phone / remote technical support
- Experience working with a variety of employee roles/departments.
- Intermediate knowledge of the Microsoft Office Suite (O365) and Administration
- Proven experience utilizing Active Directory in a multitude of scenarios
- Excellent customer service skills

En TRANZACT promovemos la inclusión e inserción laboral sin distinción por razón de discapacidad, género, orientación, identidad y expresión de género, lugar de origen o ningún otro motivo protegido por la legislación nacional. La empresa respeta la diversidad y no consiente actos de discriminación en sus procesos.Como empresa, creemos en la igualdad de oportunidades y la inclusión. En consecuencia, la presente convocatoria es aplicable a personas con discapacidad (de acuerdo con lo establecido en la Ley N° 29973).

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