Technical Representative

hace 2 semanas

Lima, Perú Caterpillar A tiempo completo

Career Area:

Marketing / Sales / Product Support**:

IT IS YOUR TIME
Caterpillar Inc.

is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.

Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.


When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Basic Qualifications:

Education:
Bachelor Degree

Experience:3 to 4 years prior experience in mining or construction industry

Knowledge:
Machine Technical Knowledge

Behaviors:
Ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers.

Language:
Advanced English

Advanced English

Previous Experience with Mining Machines.

Previous Experience with Caterpillar Dealers

Job Duties:

JOB DUTIES:

The key role of this second level technical service assignment is to move from learning and assisting others to fully contributing within a territory or industry.


The incumbent hones skills on administering company goodwill and warranty processes and settlements and will work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies.

Works with dealers in managing Product Improvement Programs cost effectively and within designated timeframes. Provide technical guidance and assist with dealer presentations designed to inform customers of service advantages. A more senior representative and the supervisor/manager typically direct work.

Decisions made by this position are more complex and have greater risk issues than those associated with the less experienced representatives.

Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills.


Primary roles of the incumbent include working with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program; providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability and working with Industry Reps and PSSRs to develop total customer solutions that support sales efforts.


Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes.

Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership basics.

Incumbents must stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs.

Travel Required 50%

LI

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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