IT Helpdesk Support Specialist

hace 2 semanas


Lima, Perú Peru Process Solutions SRL A tiempo completo

**IT HELPDESK SUPPORT SPECIALIST**

PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case progression analysis and documentary support.

We are looking for a dynamic, flexible go-getter to support our IT team for our multi-national company. This is an in-person role and the expected start time in the office will follow our UK office start time. The main responsibility will be to provide support for IT (Information Technology) needs including responding to helpdesk tickets (with emphasis on more complicated tickets) and training employees on software, hardware, and policies.

**POSITION RESPONSIBILITIES**:

- Resolve day-to-day helpdesk issues in a timely manner and provide regular updates to stakeholders on their support requests
- Own the firmwide backup processes with daily monitoring and regular reporting out
- Assist IT Director in monitoring assigned helpdesk tickets
- Improve efficiency and effectiveness of helpdesk activity by analyzing and proposing recommendations for improvement
- Review workstation implementation
- Work on special projects as assigned
- Update IT documentation as needed and follow policies and procedures
- Provide desktop, laptop, and printer support

**QUALIFICATIONS**:

- Must have solid helpdesk support experience with Windows 10, Office Suite, Active Directory, Exchange
- Active Directory administration experience necessary (Password reset, Security Groups, GPO)
- Organize and manage IT physical hardware inventory and assist with logistics
- General knowledge of Virus/Malware/Spyware diagnosis and removal techniques
- Must be able to read, analyze, follow, and interpret procedures, manuals, policies, vendor
- Experience with remote access support (VPN, Terminal Services)
- Strong English skills are necessary
- IT related degree preferred
- Microsoft certifications a plus
- 5+ years of experience preferrable

If you feel you have what it takes to take this role, please submit your CV **(in ENGLISH).** A company-representative will call you to arrange a phone interview once you have applied for the position.

We appreciate your time and consideration.



  • Lima, Perú Peru Process Solutions SRL A tiempo completo

    **IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...

  • IT Support Specialist

    hace 4 días


    Lima, Perú Tekton Labs A tiempo completo

    **About the **IT Support Specialist** position**: Currently, we are seeking a** IT Support Specialist**: **Your profile includes**: - Assist the IT Team with managing and monitoring installed systems and infrastructure. Jamf, Intune, Sophos. - Take part in our technical resolution process as an initial point of contact for issue resolution. - Ensure the...

  • IT Helpdesk Assistant

    hace 4 días


    Lima, Perú Havas Group Perú A tiempo completo

    **Ubicación** Lima - Perú**Trabajo** Tiempo Completo**Salario** Sin especificar **Sobre el aviso**: - Publicado: Hace 2 horas **Salario**: Sin especificar **Localización**: Lima **Descripción**: Si el mundo de IT es lo tuyo y tienes muchas ganas de seguir creciendo, ¡esta es tu oportunidad! Nos encontramos en búsqueda de un IT Helpdesk...

  • Systems Intern – Helpdesk Support

    Encontrado en: Talent PE C2 - hace 1 semana


    Lima, Perú CENTRO INTERNACIONAL DE LA PAPA A tiempo completo

    The position: These positions will be based in HQ-Lima, Peru and will report directly to the Information Technology Unit (ITU). The objective of this internship is to receive training in the operation of computer equipment under a local network infrastructure with Microsoft operating system, support to end users with office applications and specific...

  • Helpdesk

    hace 2 días


    Lima, Perú 3G IT CONSULTING S.A.C A tiempo completo

    **Descripción del empleo** Empresa de servicios TI busca Helpdesk. **Principales Funciones**: - Hacer seguimiento y supervisar la ejecución del servicio en cumplimiento de los requisitos del cliente y los plazos establecidos mediante el Reporte de Avance del Servicio. - Reportar al Gerente de la Unidad de Servicios el avance diario de la implementación...

  • IT Specialist Ia

    hace 1 semana


    Lima, Perú MC HUMAN A tiempo completo

    Por encargo de nuestro cliente, Empresa Peruana en Banca, seguros y servicios financieros está buscando un **IT SPECIALIST IA** Ser punto de contacto central, mientras evalúa las necesidades comerciales y organiza el soporte de TI mediante la utilización experta de software, hardware e infraestructura. Esta función se centra en determinar, desarrollar y...


  • Lima, Perú Foxys Computing Services A tiempo completo

    **The position of IT support Technician (Contractor)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users with...


  • Lima, Perú ABB A tiempo completo

    **IS Support Process Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • SAP Ixp Intern

    hace 2 días


    Lima, Perú SAP A tiempo completo

    **We help the world run better** **About the SAP Internship Experience Program** The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP** 1. Culture of collaboration: meet with mentors, make new...


  • Lima, Perú ABB A tiempo completo

    **Application Deployment Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • IT Support Specialist

    hace 21 horas


    Lima, Perú Arcadis A tiempo completo

    Arcadis es la empresa líder mundial en soluciones sostenibles de diseño, ingeniería y consultoría para activos naturales y construidos. Somos más de 36.000 personas, en más de 70 países, dedicadas a mejorar la calidad de vida. Todos tenemos un papel importante que desempeñar. Con el poder de muchas mentes curiosas, juntos podemos resolver los retos...


  • Lima, Perú ABB A tiempo completo

    **Sales Support Specialist - Low voltage equipment & systems**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • IT Technician

    hace 4 días


    Lima, Perú ECM GROUP PERU A tiempo completo

    ECM is seeking an IT Technician - English fluently Let me know your salary range. **Requirements**: - 2-3 years of experience in a Managed Service Provider environment - Strong technical skills and knowledge of hardware, software, and network infrastructure - Familiarity with AutoTask, Datto RMM, and IT Glue - Excellent communication and customer service...


  • Lima, Perú Winged Recruitment A tiempo completo

    Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...

  • Systems Analyst 5-Support

    Encontrado en: Talent PE C2 - hace 1 semana


    Lima, Perú Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • IT Support Specialist

    Encontrado en: Talent PE C2 - hace 1 semana


    Lima, Perú Arcadis A tiempo completo

    JOB DESCRIPTION Arcadis es la empresa líder mundial en soluciones sostenibles de diseño, ingeniería y consultoría para activos naturales y construidos. Somos más de 36.000 personas, en más de 70 países, dedicadas a mejorar la calidad de vida. Todos tenemos un papel importante que desempeñar. Con el poder de muchas mentes curiosas, juntos...

  • Reservations Specialist

    hace 21 horas


    Lima, Perú G Adventures A tiempo completo

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...


  • Lima, Perú Corporate Services A tiempo completo

    **Specialist in Corporate Language Solutions - Lima, Peru** Exciting opportunity available for a Corporate Language Solutions Specialist in our Lima office. If you have a solid background in sales and a passion for educational services, we want you on our team. **Duties**: - Perform extensive market research to identify new business leads. - Schedule and...

  • IT Technical Support Specialist

    Encontrado en: Talent PE C2 - hace 1 semana


    Lima, Perú Playtech A tiempo completo

    Job DescriptionNeeds to be updatedQualificationsNeeds to be updatedAdditional InformationNeeds to be updated


  • Lima, Perú Hunt Consolidated, Inc. A tiempo completo

    ACTIVITIES - Provide technical support to end users on a daily basis. Coordinate with contractors and suppliers when specialized technical assistance and specific activities are required. REQUIRED SKILLS: - Adaptability, analytical problem-solving, and priorities. - Focused on customer service - Ability to communicate ideas and be results-oriented. -...