Customer Service
hace 2 semanas
Coordinar con las oficinas de agentes y/o navieras en origen y destino, los embarques programados.
Dar seguimiento a las órdenes de embarque puerta a puerto, Door to Door / Aeropuerto, este último con uso de un Colouder.
Ruteo coordinación y seguimiento de órdenes con las oficinas en origen a través de herramientas establecidas por el cliente / AGUNSA FREIGHT FORWARDER.
Recibir, atender y canalizar los requerimientos especiales (inspecciones, toma de fotos, re-empaques, entre otros).
Validar la correcta emisión de los documentos de embarque (tarifas, condiciones de pago, Incoterm, razón social del cliente, RUC, dirección, datos de embarque, etc.)
Registro de los embarques, retraso de arribo, ETA, ETD, vuelos, naves, cancelación, demoras, etc.
Atención de quejas y reclamos de los clientes externos / internos.
AGUNSA PERU es una empresa subsidiaria del grupo AGUNSA, compañía líder en el sector de servicios portuarios y aeroportuarios en Sudamérica. Inició operaciones en el Perú en 1995, desarrollando actividades relacionadas con la prestación de servicios logísticos a importadores, exportadores y operadores de comercio internacional a través de la instalación de uno de los complejos aduaneros más modernos del pacífico sur, destinado al manejo integrado de cargas transportadas por vía aérea, marítima y terrestre.
AGUNSA PERU trabaja con clientes de una gran variedad de industrias, creando y ejecutando soluciones logísticas integrales tanto para sus negocios locales como para los internacionales; adquiriendo la experiência que hoy pone a disposición de sus clientes.
Mas que un proveedor de servicios logísticos, AGUNSA PERU es un socio estratégico de negocios que comparte con sus clientes la responsabilidad de construir el éxito.
Las operaciones de AGUNSA PERU involucran la atención de mas de 300 naves por año, más de 30,000 contenedores y cerca de 50,000 toneladas de carga general. Entre sus clientes se cuentan importantes empresas navieras y NVOCC, así como una gran cantidad de importadores y exportadores.
Un equipo de profesionales especializados en operaciones de terminales de carga, depósitos de contenedores, transporte y distribución, desafiado por agregar valor en la gestión de los negocios de sus clientes y asegurar exigentes requisitos de calidad, se encuentra en la búsqueda constante de las mejores soluciones logísticas para sus clientes.
**Requisitos**:
Profesional Técnico o Universitario de Administración, Comercio Exterior, Negocios Internacionales o afines.
Experiência mínima de 1año en atención al cliente en el sector de servicios logísticos portuarios (Terminal, Agencia de carga, Naviera).
Conocimientos en operaciones de leasing, comercio exterior y legislación aduanera.
Dominio de idioma ingles a nível intermedio - Avanzado (deseable)
Manejo de Excel a nível intermedio.
Disponibilidad para laborar en el Callao.
Beneficios
Ingreso a planilla con todos los beneficios de ley.
Remuneración acorde al mercado.
Entrega de equipos de trabajo.
Grato ambiente laboral.
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