Technical Account Manager

hace 4 días

Lima, Perú Sovos Compliance A tiempo completo

**Build your future with Sovos.**

Digital technology has forever changed business. Now, it’s transforming tax. Sovos’ software was built for the digital future of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more.

Our 2,000+ employees throughout the Americas and Europe are building the future of global compliance software with a culture of commitment to keep our promise to customers.

**The Team You'll Impact**:
Our Technical Account Managers serve as technical leads for new or current SaaS and On-Premise customer projects, implementations, testing, go-live, and are involved throughout the customer life cycle. In this role, you will coordinate with cross functional teams to ensure projects are completed on time, in budget, and with the highest level of quality and satisfaction for our customers. At points, you might also act as an escalation point for accounts under your project/assignment scope.

**The Work You'll Do**:

- Act as the primary technical point of contact (POC) for customers that you partner with
- Assist with customer issues including installation, configuration, maintenance, and identify and implement improvements to processes, documents, tools, and reports to benefit and enhance the customer process
- Coordinate code deployment processing that involves Sovos cross-functional teams (QA, Development, Support, Sales, and IT) and Sovos customers (applies to monthly planned and ad hoc code deployments and involved ensuring the supporting code deployment release documentations meets and exceeds customer expectation)
- Drive technical projects from inception to Go-live
- Ensure adoption and successful delivery for customers on all applicable products and services provided by Sovos
- Perform annual account review meetings, on-site visits with assigned accounts, and coordinate account health review meetings
- Run regular case reviews per customer account

**What We Need From You**:

- Experience with new customer implementations, technical support or similar technical experiences
- Software industry experience preferred, software-as-a-service industry experience a plus
- Knowledge of SQL queries and scripting languages a plus
- Effective communication skills and excellent attention to detail
- Minimal travel required to Sovos locations, events, or other projects

**How You'll Grow**:

- In the past 12 months, nearly one-third of our employees experienced career growth in the form of promotions, career changes, and lateral moves
- Merit-based compensation philosophy and a corporate bonus program
- There are clear paths of growth within our roles

The challenge of working in an emerging market and solving complex problems for our clients is a large one. Businesses are struggling to keep up with the pace, volume, and complexity of regulatory requirements. In fact, 45% of CFOs say compliance is their "biggest growth challenge." That is why over half of the Fortune 500 counts on Sovos to solve their complex business-to-government compliance challenges. Our employees work on meaningful and engaging projects that make a tangible impact on our clients' success.

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