Customer Retention Go to Market Chile
hace 3 semanas
**Job Description**:
- Lead the customer retention strategy in Chile & Peru, by working together with the commercial leaders and the field team in the analysis and identification of market opportunities, the correct implementation and follow-up of service programs in the dealer network, in order to keep our customers, close to our brand, doing their maintenance services in dealer workshops, during all their life cycle.
- Provide to the field team, areas of opportunities to improve retention and work together in the definition of short, medium and long term plans.
- Identify opportunities for the implementation of service programs by country, according to the main needs of each market.
- Work together with the program development team and commercial team for the implementation of the service programs. Define pilot, execute implementation and define best way to achieve massive implementation.
- Follow up on the performance of each service program by country/dealer, by analyzing the main indicators, analyzing calibrations and working with the field team to achieve the desired performance.
- Identify dealers with opportunities of performance in service programs and customer retention, in order to physically make a deep dive in those dealers, making a complete assessment of all implemented programs and showing the dealers areas of opportunity to increase programs KPI.
- Participate actively in commercial strategy meetings, as Customer retention and collision strategies owner.
- Focal point in local markets for any issue related with Service programs.
- Lead all customer retention forums: With dealers, field team, external visits, etc.
**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
-
Analista de Go to Market
hace 3 semanas
Lima Metropolitana, Perú Winempresas A tiempo completoNos encontramos en búsqueda de Analista de Go to market ¿Cuáles serán tus retos? 1. Análisis de penetración de servicios de planta. 2. Acciones de cross-selling para incrementar el MRC. 3. Acciones de fidelización con nuestro Centro de E-learning. 4. Análisis de benchmark de la competencia. 5. Posicionamiento comercial y tecnológico. 6....
-
Practicante Pre Profesional de Go to Market
hace 5 meses
Lima, Perú Entel Perú A tiempo completo**Descripción empresa**: SOMOS LÍDERES DE TELECOMUNICACIONES EN LATINOAMÉRICA CON MÁS DE 50 AÑOS DE EXPERIENCIA. EN AGOSTO DE 2013 LLEGAMOS A PERÚ CON UNA PROPUESTA DIFERENTE DE NEGOCIO, UNA NUEVA VISIÓN Y ENFOQUE EN EL CLIENTE COMO NUESTRA RAZÓN DE SER. NUESTRO PROPÓSITO ES EXISTIMOS PARA ACERCAR LAS INFINITAS POSIBILIDADES QUE DA LA TECNOLOGÍA Y...
-
Customer Service Representative
hace 4 meses
Lima, Perú Independent Recruiter A tiempo completoWe are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...
-
Customer Service Representative
hace 4 meses
Lima, Perú Sofvio A tiempo completoWe are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...
-
Customer Service Representative
hace 4 meses
Ubicación Lima, Lima, Perú Torre AI A tiempo completo**Requisitos**: We are looking for hundreds of customer service representatives. - Evolving the BPO services and helping with our clients´ needs to a whole new level. - Compensation: USD 3 - 5/hour. - Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...
-
To Go Specialist
hace 3 semanas
Lima Metropolitana, Perú Darden Concepts A tiempo completoFor this position, pay will be variable by location - See additional job details and benefits below. Our Winning Family Starts With You! Check out these great benefits! - Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) - Free Employee Meal! (limited menu) - Weekly pay - Anniversary pay - Paid Sick Leave...
-
Customer Service Executive
hace 4 meses
Lima, Perú DEUNA A tiempo completo**About us: DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration. With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the...
-
(Advanced English) Customer Expert | En... Lima | Full time
hace 2 semanas
Lima Metropolitana, Perú Teleperformance Deutschland A tiempo completo(Advanced English) Customer Expert | Entertainment You're the player we're missing on this TOP Team! We’re looking for an Customer Expert | Entertainment. You will be responsible for responding to customer inquiries, providing exceptional service through attentive listening, and handling sensitive customer information with care. You'll strive to...
-
Customer Service Representative
hace 5 meses
Lima, Perú Go Lean Health A tiempo completoJob Description: As a VA Customer Service Representative, you will be the first point of contact for clients and patients seeking services and assistance at the primary clinic. You will handle inquiries, provide information, and resolve issues in a courteous and efficient manner. This role requires strong communication skills, empathy, and the ability to...
-
Recruiter for The Us Market
hace 5 meses
Lima, Perú Independent Recruiter A tiempo completoWe are looking for a **Recruiter for the US Market**. “Work remotely with the team building AI to make recruiting 10x easier and teams 10x happier” Compensation**:To be agreed upon.** Location**:Remote (for Mexico, Belize, Honduras, Ecuador, Peru, Nicaragua, Guatemala, Puerto Rico, Dominican Republic, Uruguay, Paraguay, Brazil, Panama, Costa Rica,...
-
(Buen Sueldo) Customer Support Representative
hace 3 semanas
Lima Metropolitana, Perú Wolfram A tiempo completoJob title: Customer Support Representative Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an opening for a Customer Support Representative in its Customer Support department. The ideal candidate for this position will be a high-energy, attentive-to-detail, multitasking individual who can balance quality and quantity. Hours for this...
-
Specialist Customer Success Manager
hace 3 semanas
Lima Metropolitana, Perú SAP SE A tiempo completoSpecialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - Peru (Hybrid) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values...
-
Aws Peru Enterprise Account Manager
hace 1 mes
Lima, Perú Amazon Web Services Peru S.R.L. A tiempo completo7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience Would you like to be part of a team focused on increasing adoption of Amazon Web Services by developing specific accounts in Peru? Do...
-
Customer Technology Advisor
hace 5 meses
Lima, Perú Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Specialist Customer Success Manager
hace 2 semanas
Lima Metropolitana, Perú SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Support Representative
hace 5 meses
Lima, Perú Wolfram A tiempo completo**Job title**:Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls from...
-
Customer Support Representative
hace 1 mes
Lima, Perú Wolfram A tiempo completo**Job title**: Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls...
-
Bilingual Csr
hace 2 meses
Lima, Perú EmpireOne Global Solutions Inc. A tiempo completo**About the job** A Customer Service Representative, (or CSR), will act as a liaison, provide simple and accurate information, and resolve any related problems that our customers face with efficiency and quality. The best CSRs are genuine to help customers. They should be patient, empathetic, and passionately communicative. They are confident at...
-
Lima Metropolitana, Perú Amazon A tiempo completoWould you like to be part of a team focused on increasing adoption of Amazon Web Services by developing specific accounts in Peru? Do you have the business savvy, executive relationship, and the technical background necessary to help establish Amazon as a key technology platform provider? As an Enterprise Account Manager, you will have the exciting...
-
[on Site-lima] Customer Service+sales
hace 5 meses
Lima, Perú Teleperformance Peru A tiempo completoOverview: **Why TP?** We are the industry leader with presence in 91 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. Are you ready to work with the best? **Responsibilities**: **What you’ll do as a Customer Service / Sales Associate**: - Handle...