Director of Onboarding

hace 2 meses

Lima, Perú Third-Party Job Posts A tiempo completo

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Behind the Cloudbeds platform is a growing team of 750+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:

- Embrace Remote First, Remote Always culture
- Hire the best people around the world;
- Prioritize our customers and results over titles
- Foster an inclusive culture that celebrates bold thinking and diverse perspectives;
- Offer open vacation time, flexible paid holidays, and company-wide mental health days;
- Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms

The **Director of Onboarding**,** plays a pivotal role in shaping the first impression our clients have with our technology solutions. We are seeking an operational force of nature eager for responsibility for executing and iteratively improving comprehensive onboarding strategies, ensuring seamless implementations and ecstatic customers.

**Location**: LATAM (Remote)

**Essential Functions**:

- Develop and implement strategic onboarding programs that align with our clients' needs and business objectives. Drive the development of scalable onboarding processes to accommodate our growing client base.
- Lead, mentor, and empower a team of Onboarding leaders. Foster a culture of excellence, collaboration, and continuous improvement within the onboarding department.
- Build strong relationships with key client stakeholders. Collaborate closely with Sales, Customer Success, and Product teams to ensure a cohesive and positive client experience, as well as maintaining a positive feedback loop to iteratively improve.
- Evaluate existing onboarding processes and identify opportunities for improvement. Implement best practices, automation, and tools to enhance efficiency and effectiveness in client onboarding.
- Oversee key performance indicators and work with leaders to identify areas of opportunities for continuous growth and improvement.
- Gather feedback from clients and internal stakeholders to identify areas for improvement in our onboarding process and product offerings. Advocate for necessary changes and enhancements within the organization.

**Skills and Experience**:

- 3+ Years of experience with onboarding or implementing customers, including managing multiple onboarding experiences based on unique customer segments.
- 5+ years of SAAS experience required
- 3+ years with managing an Implementation team, with a demonstrated track record of workflow improvements and out-of-the-box thinking
- Excellent communication and interpersonal skills, with the ability to develop high performing teams and build rapport with clients and internal stakeholders.
- An operational force of nature with a proven ability to execute onboarding initiatives and keep them aligned with business goals.
- Analytical skills to assess data and client feedback, driving data-driven decision-making for process improvement.
- Customer-focused attitude and dedication to delivering outstanding service to clients.
- Bachelor's or Master's degree

LI-REMOTE #LI-SD1

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you

**Company Awards to Check Out**:

- Best Places to Work | HotelTechReport (2018-2023)
- Best PMS | HotelTechReport (2021-2023)
- Most Loved Workplace® Certified (2024)
- Technology Fast 500 | Deloitte (2023)
- Fastest Growing Companies | Inc. 5000 (2022)
- Best Startup Employers | Forbes (2022)
- Best Remote Companies to Work | BuiltIn (2022)
- Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expressi

  • Deputy Director of Programs

    hace 6 meses

    Lima, Perú International Rescue Committee A tiempo completo

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Customer Onboarding Specialist

    hace 4 semanas

    Lima, Perú TD SYNNEX A tiempo completo

    **¡Únete al equipo de TD SYNNEX y marca la diferencia!** Estamos en búsqueda de un/a **Customer Onboarding Specialist** para unirse a nuestro equipo de** Perú.** apasionado/a por ofrecer soluciones excepcionales y con un fuerte enfoque en el servicio al cliente. En este rol, serás el primer punto de contacto para nuestros canales, gestionando procesos...

  • Director of Mel, Peru Strengthening Systems for

    hace 3 meses

    Lima, Perú Palladium Group, Inc. A tiempo completo

    **Director of MEL, Peru Strengthening Systems for Health Security Activity (SSHS)** **About Palladium**: Palladium is a global company working to design, develop, and deliver a positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring, sustainable, and transformative...

  • Deputy Director

    hace 2 semanas

    Lima, Perú Culmen International LLC A tiempo completo

    About the Role: Culmen International is seeking for a Deputy Director to support The Strengthening Systems for Health Security Activity (SSHS) in Lima, Peru. The Strengthening Systems for Health Security Activity (SSHS) aims to help the Government of Peru build robust capabilities to better prevent, swiftly detect, and optimally respond to infectious...

  • Director of Catering

    hace 4 semanas

    Lima Metropolitana, Perú Accor Hotels A tiempo completo

    Company Description Become a part of the team that is creating a new destination landmark where in focus is culture for colleagues and cultivating excellence. At Raffles Boston we believe that our unique cultural DNA is one of our most valuable assets, and are committed to making sure it is understood and embodied by every member of our team. This starts...

  • Director of Finance

    hace 4 meses

    Lima, Perú Corus International A tiempo completo

    IMA World Health, a member of Corus International, is seeking a **Finance and Administration Director** for the anticipated 5-year $10-$24.99 million USAID-funded Strengthening Systems for Health Security Activity (SSHS) in Peru. This activity seeks to help Peru build robust capabilities in preventing, detecting, and responding to infectious disease and...

  • Director

    hace 2 semanas

    Lima, Perú Culmen International LLC A tiempo completo

    About the Role: Culmen International is seeking for a Director, to support The Strengthening Systems for Health Security Activity (SSHS) in Lima, Peru. The Strengthening Systems for Health Security Activity (SSHS) aims to help the Government of Peru build robust capabilities to better prevent, swiftly detect, and optimally respond to infectious diseases and...

  • Director of Sales

    hace 6 meses

    Lima, Perú Marriott International, Inc A tiempo completo

    **Job Number** 24074515 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Lima, Malecon De La Reserva 615, Lima, Peru, Peru VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Leads and manages all day-to-day activities related to the sales function with a focus on...

  • Director

    hace 2 meses

    Lima, Perú Culmen International LLC A tiempo completo

    About the Role: Culmen International is seeking for a **Director**, to support T**he Strengthening Systems for Health Security Activity (SSHS) in Lima, Peru.** The Strengthening Systems for Health Security Activity (SSHS) aims to help the Government of Peru build robust capabilities to better prevent, swiftly detect, and optimally respond to infectious...

  • Director of Finance and Administration, Peru

    hace 3 meses

    Lima, Perú Palladium Group, Inc. A tiempo completo

    **Director of Finance and Administration, Peru Strengthening Systems for Health Security Activity (SSHS)** **About Palladium**: Palladium is a global company working to design, develop, and deliver a positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring,...

  • SEO Director

    hace 6 meses

    Lima, Perú MyCitySocial A tiempo completo

    **MUST HAVE PREVIOUS EXPERIENCE MANAGING A TEAM OF OTHER SEOS.** **POSITION DETAILS**: We are looking for an SEO Director that will manage our SEO team (US based). The SEO Director position is a dynamic position that involves working with people and teams throughout the day as well as possessing a very in-depth understanding of how SEO works. The position...

  • SEO Director

    hace 2 meses

    Lima Metropolitana, Perú MyCitySocial A tiempo completo

    MUST HAVE PREVIOUS EXPERIENCE MANAGING A TEAM OF OTHER SEOS. POSITION DETAILS: We are looking for an SEO Director that will manage our SEO team (US based). The SEO Director position is a dynamic position that involves working with people and teams throughout the day as well as possessing a very in-depth understanding of how SEO works. The position involves...

  • The Church of Jesus Christ of Latter-day Saints | Director Ejecutivo

    hace 2 días

    lima, Perú The Church of Jesus Christ of Latter-day Saints A tiempo completo

    Esta oferta de trabajo no se encuentra disponible en tu país. Descripción de la vacante Nuestro cliente, Cruz Roja Peruana (CRP), nos ha encomendado la búsqueda del mejor talento para cubrir el puesto de Director Ejecutivo. Requisitos Título universitario de carreras como Administración de Empresas, Gestión, Economía, Derecho, o carreras afines....

  • Deputy Director

    hace 2 meses

    Lima Metropolitana, Perú Culmen International LLC A tiempo completo

    About the Role: Culmen International is seeking a Deputy Director to support The Strengthening Systems for Health Security Activity (SSHS) in Lima, Peru. The Strengthening Systems for Health Security Activity (SSHS) aims to help the Government of Peru build robust capabilities to better prevent, swiftly detect, and optimally respond to infectious diseases...

  • Head of Marketing

    hace 2 meses

    Lima Metropolitana, Perú Michael Page Perú A tiempo completo

    Acerca de nuestro cliente Our client is an important company, with an international presence, dedicated to negotiation within the B2B world. Descripción Reporting to the Marketing Director, your main responsibilities will be: - Designing and implementing a marketing plan that expands the company's customer base and ensures its strong presence. -...

  • Culmen International LLC | Deputy Director | lima

    hace 3 semanas

    lima, Perú Culmen International LLC A tiempo completo

    About the Role: Culmen International is seeking a Deputy Director to support The Strengthening Systems for Health Security Activity (SSHS) in Lima, Peru . The Strengthening Systems for Health Security Activity (SSHS) aims to help the Government of Peru build robust capabilities to better prevent, swiftly detect, and optimally respond to infectious diseases...

  • Head of Client Coverage

    hace 6 meses

    Lima, Perú Sumitomo Mitsui Banking Corporation A tiempo completo

    SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group,...

  • Marketing Director

    hace 2 semanas

    Lima, Perú Urban Insight A tiempo completo

    **Who We Are** **The Opportunity** Seeking a creative, strategic, and analytical Marketing Director to own and grow Urban Insight’s marketing function working under the guidance of the CEO, COO and Director of Client Development. The role includes defining and executing strategies and tactics to increase marketing qualified leads and the rate at which...

  • Head of Operations

    hace 1 mes

    Lima, Perú Flix SE A tiempo completo

    Since 2013, Flix has been revolutionizing the way millions travel across Europe and beyond, offering eco-friendly and affordable travel options that connect cities and communities. As a unique fusion of tech startup, e-commerce platform, and transportation innovator, we’re not just another company—we’re reshaping the future of mobility with...

  • Office Director, Peru

    hace 3 meses

    Lima, Perú IE University A tiempo completo

    Overview: Are you interested in joining a dynamic and international team of professionals to transform education?** IE University's Global Markets** is looking for an **Office Director for Peru** to join its team! We are looking for an Office Director for Peru, Bolivia & Paraguay; a leading international office, based in Lima, to represent and contribute to...