▷ (Urgente) TTech_SOC Support Analyst
hace 4 días
Grupo de técnicos expertos en las tecnologías y dispositivos del catálogo de servicios del SOC para los servicios de mantenimiento, soporte especializado, administración delegada y análisis de reglas del firewall. El Nivel 2 es el responsable de atender las incidencias que el soporte nivel 1 no ha podido determinar o resolver, su orientación es exclusivamente a la resolución y actividades complejas, una vez realizado el análisis tendrá la responsabilidad de escalar funcionalmente a los grupos de mantenimiento presencial, áreas internas de Red o nivel 3 de Telefónica. Asimismo, en esta capa se tienen las tareas de supervisión y respuesta ante incidentes de seguridad, en donde se tiene la administración y mejora continua de la herramienta SIEM.
Tu día a día:
- Gestionar la solución de las incidencias y requerimientos que provengan del Nivel 1, cliente o que el supervisor del SOC Clientes le asigne.
- Elaborar los informes periódicos y/o los reportes de incidencia para los casos relevantes y su envío vía correo electrónico a las personas establecidas según sea el caso.
- Realizar la detección, aislamiento, diagnóstico y corrección de las fallas o averías que se produzcan en relación con los servicios de seguridad contratados a Telefónica.
- Reportar y/o atender las averías en las herramientas de gestión correspondientes y/o utilizando los canales de atención según sea el caso para asegurar la correcta gestión de seguridad minimizando la exposición en términos de seguridad.
- Gestionar la coordinación, seguimiento y escalamiento con áreas operativas o administrativas para atención de averías según SLA del cliente hasta su solución.
- Mantener operativa la plataforma tecnológica, a través del monitoreo de alarmas y performance.
- Revisar y actualizar las políticas de seguridad de los dispositivos. Preparación de maquetas para la homologación de nuevos dispositivos y estudio avanzado de incidencias (Gestión del Problema).
- Realizar la documentación en la base de conocimientos de nuevos procedimientos o como resultado de una solución ante un incidente/problema.
Requisitos:
- Universitario egresado en Ingeniería de Telecomunicaciones, Electrónica, Sistemas o afines.
- Certificaciones en Oficial en Conectividad (CCNA), Oficial en Tecnologías de Seguridad (NSE4, CCSA, otros), Oficial en Gestión o Seguridad (ITIL, COBIT, NSE4, CCSA) – Deseable.
- Curso y/o certificación en las tecnologías y herramientas SIEM – Deseable.
Experiencia:
- Experiencia de 1 año y 6 meses en seguridad IT.
- Experiencia de 1 año en Networking – Deseable.
Conocimientos técnicos:
- Conocimiento intermedio en Networking, Seguridad Informática, Gestión IT.
- Conocimiento intermedio en el diagnóstico de problemas e identificación de causa raíz.
Para desempeñar el rol, las skills que encajarían con el equipo y el proyecto serían:
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