Sales Innovation Designer Lima, PE

IBM Client Engineering Designers take a human-centered perspective in value engineering. They understand the human needs behind a client's challenge through lean user research and participative activities (Enterprise Design Thinking) in client conversations. Designers can uncover additional client needs to be addressed with IBM Technologies, leading to cross-and up-sell opportunities. Designers are responsible for translating client needs into desirable experiences that connect business, technology, and user goals. We increase client satisfaction with meaningful outcomes and drive adoption by bringing real value to real people.

If you come from outside tech; think you look a bit different to us; have a non-degree education, and wonder if your application would be welcome, please know that it very much is. We would love to get to know you a bit better, so apply. This might be a perfect match.

Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped – as you support MVPs that obsess over user-centricity and business impact.

Your role and responsibilities

- Designers can uncover additional customer needs that can be addressed with IBM Technologies, leading to cross-sell and up-sell opportunities.
- Designers are responsible for translating customer needs into desirable experiences that connect business, technology and user objectives.
- We increase customer satisfaction with meaningful results and drive adoption by bringing real value to real people.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

- Mastery of UX/UI and/or Visual Design Best Practices (Wireframing, Research, Prototyping, IA, etc.)
- Facilitation & Design Thinking
- Excellent written communication and storytelling skills
- Understanding of Enterprise Design Thinking and how to use it to drive to user centric solutions of complex technical problems
- Understanding of how to use user research methods (formal and informal) to uncover critical user, business and technical needs
- Experience and knowledge of design tools
- Understanding of AGILE, LEAN, design methodologies
- Knowledge of how to use workshop techniques to align diverse stakeholders around a business centric outcome
- Able to connect the user and service design with the broader business context and business framing to design a holistic solution to clients

Preferred technical and professional experience

- Understanding of IBM Enterprise Design Thinking and how to use it to drive towards user centric solutions of complex technical problems
- Understanding of how to use user research methods (Qualitative and Quantitative) to uncover critical user, business and technical needs
- Skilled in UX design as applied to a variety of problems in domains such as Data, AI, Security and Business Automation
- Highly skilled in UX research and design best practices; excellent written communication and storytelling skills
- Understanding how Hybrid Cloud and AI technologies can bring value to our clients and their users
- Ability to translate complex business problems into a valuable and desired solution
- Supports business value framing, value realization, and orchestration practices of the Client Engineering team
- Positively influence client relationship through all points in client satisfaction
- Drive Alignment and Buy-in using participative design and co-creation activities in client conversations
- Works collaboratively in a multi-disciplinary environment to shape solutions and inspire innovation
- Knowledge of how to use workshop techniques to align diverse stakeholders around a user-centric outcome
- Applies IBM Design Thinking methods; translating requirements into hypotheses, research, and facilitation to uncover emotional connections with products
- Stays up to date on the latest design tools and methods
- Uncover additional relevant problem areas through research and participative activities in client conversations (organically lead to cross-sell opportunities)
- Quickly identify (or validate) the real problem behind a clients ask through User Research and Design Thinking Activities
- Turns ideas into reality with a focus on innovation and development of new processes, ways of work, and technology

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Job ID

24433

City / Township / Village

Lima

State / Province

Lima

Country

Work arrangement

Onsite

Area of work

Employment type

Regular

Contract type

Regular

Position type

Entry Level

Some travel may be required based on business demand

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

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