Manager, Change and Transition

WorkCover Queensland is entering an exciting new chapter, with a renewed strategic focus and strong executive leadership guiding our organisation's 2030 Strategy. We’re embarking on an enterprise-wide transformation that will enable us to continue making a positive difference to people’s lives and keep Queenslanders working. Join our dynamic Technology Group as Manager, Change & Transition and play a pivotal role in leading transformational change across our organisation. This is an exceptional opportunity for an experienced IT Service Management leader to drive strategic initiatives that will shape the future of workplace safety and injury management in Queensland. Key Responsibilities - Lead the development and uplift of the Change, Release and Environment Management Frameworks, ensuring alignment to ITIL, audit, risk and XLA principles. - Oversee and govern all CAB and ECAB processes, including approvals, risk evaluation and communication quality. - Ensure all technology changes, transitions and releases are assessed, planned and executed with minimal disruption and maximum user readiness. - Integrate XLA measures (sentiment, satisfaction, experience metrics) into change success criteria. - Drive automation and workflow optimisation within ServiceNow Change Management and JIRA. - Provide leadership, coaching and capability uplift for the Change & Transition team. About You We’re seeking a strategic thinker with proven experience in managing complex technology change and transition functions. - A seasoned ITSM professional with 7–10 years’ experience and a strong track record of leading Change, Transition, Release and Environment functions for 4+ years - Strong understanding of ITIL Change, Release, Deployment and Transition Management. - Experience establishing, managing and uplifting Release, Transition or Environment functions - Experience influencing senior stakeholders across technical and business domains. - Deep knowledge of Agile, DevOps and CI/CD delivery models. - Excellent risk assessment, decision‑making and communication skills. - Experience in process optimisation and workflow automation. - Tertiary qualification in Information Technology or similar discipline (postgraduate highly regarded). - ITIL certification (minimum Foundation, Professional preferred). A bit about us Our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. Ifyou’resomeone with a strong values‑oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover. Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy access to personalised learning and development opportunities and the holistic support of our health and wellbeing programme. We offer industry competitive salaries, a generous superannuation scheme (including co‑contribution) and study assistance. Applications close 5pm Friday 23 January 2026. We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. Pre‑employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and, where appropriate, a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). #J-18808-Ljbffr