Customer Service
hace 4 semanas
Hay Chamba “Únete a nuestro equipo y trasformemos el mundo y la logística juntos/as”
Hola Somos Sharf tenemos más de 40 años comprometidos/as con la innovación y la mejora constante de los procesos de Logística Sostenible. Hoy, estamos aquí para diseñar caminos que te lleven a nuevos destinos, que te conecten con oportunidades y que te acerquen a tus sueños. Aquí tendrás acceso a oportunidades de crecimiento, nuestras diferencias se celebran, se valoran y se aprovechan para construir en colectivo. Tenemos el compromiso de generar un impacto positivo en el mundo, nuestro propósito de llegar más lejos para acercarnos mejor, fomentamos una comunidad diversa de talentos y garantizamos un lugar de trabajo equitativo e inclusivo que nos hacen lograr todo lo que nos proponemos. Valoramos que estés dispuesto/a a escuchar, colaborar, tener curiosidad, proponer y transformar. Si quieres cambiar la forma de hacer logística con nosotros/as en la posición de Customer Service, sigue leyéndonos.
¿Por qué es importante rol?
- Serás parte de un equipo que se encargue de asegurar la satisfacción del cliente con el servicio brindado por Sharf, fidelizándolos por medio de tener una comunicación y acciones proactivas que brinden rápidas soluciones a los problemas operativos.
Una vez aquí, podrás:
- Coordinar con el cliente el recojo o entrega de los paquetes, ya sean a nivel nacional.
- Confirmar el arribo de las valijas y dar conformidad de la recepción.
- Hacer seguimiento a los envíos (trazabilidad) hasta el cliente final.
- Coordinar con los agentes a nivel nacional y metropolitano la recuperación de los cargos.
- Dar respuesta dentro del día de los reclamos de clientes y hacer seguimiento para dar solución y cierre a los reclamos.
- Entregar al coordinador los cargos para la facturación correspondiente por el servicio.
- Preparar reportes a los clientes sobre el estado de sus envíos, envío de ellos diariamente.
- Coordinar con los clientes los servicios especiales o adicionales.
- Completar el cuadro de control incidencias diarias. - Revisión de devoluciones de mercadería y coordinar de su entrega.
Experiencia y mentalidad relevantes:
- Técnica completa o universitaria en Administración o afines.
- Experiencia mínima de 1 años como customer service en el rubro o realizando funciones similares.
- Office Intermedio
- Power BI básico.
¿Qué te ofrecemos?
- Todos los beneficios de estar en Planilla.
- Subvención de EPS al 60%
- Beneficios Corporativos.
- Convenio con Institutos y Universidades.
- Excelente lugar para trabajo.
Nuestro compromiso es crear un entorno de trabajo donde todas las personas de nuestro equipo se sientan valoradas, seguras y apoyadas, independientemente de su origen, raza, género, orientación sexual, discapacidad, religión, etc.
-
customer service representative
hace 1 semana
Arequipa, Perú SANDVIK DEL PERU SA A tiempo completoWe are looking for a proactive Customer Service Representative to join our team. In this role, you will be responsible for explaining to clients our agency’s services via chat and organizing meetings. A minimum of B2-level English is a mandatory requirement for this role. Key Responsibilities: Consulting Clients via Chat: Provide accurate and professional...
-
Customer Service Assistant
hace 6 meses
Arequipa, Perú Inchcape A tiempo completoInchcape es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 40 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 20.000 personas, que fomenta una cultura de inclusión y...
-
Customer Support Representative
hace 2 meses
Arequipa, Perú Wolfram A tiempo completo**Job title**: Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls...
-
Customer Support Representative
hace 4 semanas
Arequipa, Perú Wolfram A tiempo completoJob title: Customer Support Representative Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an opening for a Customer Support Representative in its Customer Support department. The ideal candidate for this position will be a high-energy, attentive-to-detail, multitasking individual who can balance quality and quantity. Hours for this...
-
Arequipa, Perú Teleperformance Deutschland A tiempo completoYou're the player we're missing on this TOP Team! We’re looking for a Customer Expert. You will be responsible for responding to customer inquiries, providing exceptional service through attentive listening, and handling sensitive customer information with care. You'll strive to proactively resolve situations on the first contact, stay knowledgeable about...
-
(Fluent English
hace 6 meses
Arequipa, Perú SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our **Customer Support Consultant **team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
Teleperformance Deutschland |
hace 3 días
arequipa, Perú Teleperformance Deutschland A tiempo completoYou're the player we're missing on this TOP Team! We’re looking for a Customer Expert . You will be responsible for responding to customer inquiries, providing exceptional service through attentive listening, and handling sensitive customer information with care. You'll strive to proactively resolve situations on the first contact, stay knowledgeable about...
-
Mesero
hace 7 meses
Arequipa, Perú Selina A tiempo completo**Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. This position will report directly to the location F&B...
-
Sales Manager/closer
hace 6 meses
Arequipa, Perú Webwello A tiempo completoCompany: Webwello Position Type: Full-time, Remote **About Webwello**: Webwello is a marketing agency and global customer-centric company that provides exceptional quality service in customer experience. Our mission is to consistently provide an array of opportunities to promote your business and brand. As we continue to expand, we are seeking a dynamic...
-
Jr. Shopify Account Manager
hace 7 meses
Arequipa, Perú ScaleUp A tiempo completoJob Overview **Responsibilities** - Manage all aspects of the Shopify store, including product listings, pricing updates, and order processing. - Ensure that product information, images, and descriptions are accurate and up-to-date on the website. - Monitor customer inquiries and support tickets, responding promptly and providing excellent customer...
-
Client Onboarding Project Coordinator
hace 6 meses
Arequipa, Perú Questel A tiempo completo**Position Overview**: The Client Onboarding Project Coordinator is a vital member of the customer experience team and ensures a “white glove” onboarding experience for Questel’s high-value accounts. This role also refines the overall strategy for onboarding new clients and oversees day-to-day customer configuration activities. Reporting to the...
-
District Representative I
hace 6 meses
Arequipa, Perú EcoLab A tiempo completoAs the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks **a Technical Sales Representative** to join its industry leading sales team. You’ll be responsible for revenue and profit growth of programs and services in...
-
INTERN/Co-op 1
hace 1 mes
Arequipa, Perú ITT Inc. A tiempo completoAbout ITT: ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace, and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership, and our DNA as an engineering leader. We have a clear...
-
Sales Agent
hace 6 meses
Arequipa, Perú Selina A tiempo completo**Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The B2B Sales Agent will fully support,...
-
District Representative
hace 3 meses
Arequipa, Perú Ecolab A tiempo completoAs the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks **a Technical Sales Representative** to join its industry leading sales team. You’ll be responsible for revenue and profit growth of programs and services in...
-
Cook
hace 6 meses
Arequipa, Perú Selina A tiempo completo**Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. **What the role is** The cook works and reports directly...
-
Product Analyst
hace 6 meses
Arequipa, Perú FLSmidth, Inc. A tiempo completoCrea un futuro mejor ¿Quieres hacer una diferencia en el mundo y contribuir a crear un futuro sustentable? Creemos que podemos desarrollar la tecnología y adquirir el conocimiento práctico para marcar esa diferencia abordando el cambio climático. Es una gran responsabilidad y nos hemos comprometido a hacerlo. Hemos establecido nuestra meta, la llamamos...
-
People Experience Partner
hace 4 días
Arequipa, Perú FLSmidth, Inc. A tiempo completoPeople Experience Partner The People Experience Partner is responsible for executing the People Experience strategy and operations ensuring an efficient and effective customer-oriented service for employees and managers to create a positive & productive work environment. The role requires a broad understanding of HR best practices, HR Operations, Employee...
-
Ventas Créditos Especialista
hace 1 mes
Arequipa, Provincia de Arequipa, Perú THE UPSCALE A tiempo completoCandidates for this position will work with THE UPSCALE, a strategic partner of FINANCIERA CREDISCOTIA.Key Responsibilities:- Offer and commercialize the company's products (préstamos personales and tarjetas de crédito) to pre-approved clients.- Manage the telephonic database of assigned clients.- Provide attention to clients in assigned agencies.- Perform...
-
Client Solutions Representative
hace 6 meses
Arequipa, Perú Questel A tiempo completo**Position Overview**: Reporting to the Associate Director of Client Solutions and as an integral part of Questel’s Client Solutions Team, this role is responsible for generating pricing estimates for clients, tracking pricing trends across sales verticals, analyzing win and loss ratios, and communicating strategies within the Sales...