Customer Service

hace 4 semanas


Arequipa, Perú Scharff A tiempo completo

Hay Chamba “Únete a nuestro equipo y trasformemos el mundo y la logística juntos/as”

Hola Somos Sharf tenemos más de 40 años comprometidos/as con la innovación y la mejora constante de los procesos de Logística Sostenible. Hoy, estamos aquí para diseñar caminos que te lleven a nuevos destinos, que te conecten con oportunidades y que te acerquen a tus sueños. Aquí tendrás acceso a oportunidades de crecimiento, nuestras diferencias se celebran, se valoran y se aprovechan para construir en colectivo. Tenemos el compromiso de generar un impacto positivo en el mundo, nuestro propósito de llegar más lejos para acercarnos mejor, fomentamos una comunidad diversa de talentos y garantizamos un lugar de trabajo equitativo e inclusivo que nos hacen lograr todo lo que nos proponemos. Valoramos que estés dispuesto/a a escuchar, colaborar, tener curiosidad, proponer y transformar. Si quieres cambiar la forma de hacer logística con nosotros/as en la posición de Customer Service, sigue leyéndonos.

¿Por qué es importante rol?
- Serás parte de un equipo que se encargue de asegurar la satisfacción del cliente con el servicio brindado por Sharf, fidelizándolos por medio de tener una comunicación y acciones proactivas que brinden rápidas soluciones a los problemas operativos.

Una vez aquí, podrás:
- Coordinar con el cliente el recojo o entrega de los paquetes, ya sean a nivel nacional.
- Confirmar el arribo de las valijas y dar conformidad de la recepción.
- Hacer seguimiento a los envíos (trazabilidad) hasta el cliente final.
- Coordinar con los agentes a nivel nacional y metropolitano la recuperación de los cargos.
- Dar respuesta dentro del día de los reclamos de clientes y hacer seguimiento para dar solución y cierre a los reclamos.
- Entregar al coordinador los cargos para la facturación correspondiente por el servicio.
- Preparar reportes a los clientes sobre el estado de sus envíos, envío de ellos diariamente.
- Coordinar con los clientes los servicios especiales o adicionales.
- Completar el cuadro de control incidencias diarias. - Revisión de devoluciones de mercadería y coordinar de su entrega.

Experiencia y mentalidad relevantes:
- Técnica completa o universitaria en Administración o afines.
- Experiencia mínima de 1 años como customer service en el rubro o realizando funciones similares.
- Office Intermedio
- Power BI básico.

¿Qué te ofrecemos?
- Todos los beneficios de estar en Planilla.
- Subvención de EPS al 60%
- Beneficios Corporativos.
- Convenio con Institutos y Universidades.
- Excelente lugar para trabajo.

Nuestro compromiso es crear un entorno de trabajo donde todas las personas de nuestro equipo se sientan valoradas, seguras y apoyadas, independientemente de su origen, raza, género, orientación sexual, discapacidad, religión, etc.



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