Strategic Customer Success Manager, EMEA

hace 7 días


Iquitos, Perú Jobgether A tiempo completo

Strategic Customer Success Manager, EMEA - REMOTE We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies. This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes. Accountabilities - Partner with upmarket customers to drive product adoption and retention. - Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR. - Foster multi-threaded relationships and proactively monitor customer health. - Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication. - Tailor configurations and create training to meet specific customer needs for successful outcomes. - Anticipate risks and support customers through evolving workflows. Requirements - Minimum of five years of customer success experience in B2B SaaS. - Proven ability to manage strategic customer accounts exceeding $2m in ARR. - Experience working with complex, configurable products. - Strong communication skills to convey complex concepts simply. - Detail-oriented with a focus on timely follow-ups and CRM updates. - Curiosity to explore product details and adaptability to customer needs. Benefits - Emphasis on high-quality work with a focus on thoroughness. - 10-year exercise window for stock options, allowing flexibility. - Unlimited Paid Time Off (PTO) policy. - Fully paid family leave for twelve weeks within the US. - Generous budget for equipment, software, and office furniture. - $100/month education budget, with support for additional professional development. Seniority level: Mid-Senior level, Employment type: Full‑time. Job function: Other, Industries: Internet Marketplace Platforms. #J-18808-Ljbffr



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