IT Service Delivery Expert
hace 4 días
We are seeking an experienced IT Service Delivery Expert to join our team at Luxoft. In this role, you will be responsible for providing technical support to WellMed employees, ensuring that all technical issues are resolved in a timely and effective manner. This includes receiving and handling inbound calls, identifying and troubleshooting technical issues, and communicating with internal and external teams to facilitate issue resolution.
Responsibilities
The responsibilities of this role include:
• Receiving and handling inbound calls from WellMed employees
• Identifying, documenting, and troubleshooting technical issues
• Communicating effectively with internal and external teams to facilitate issue resolution
• Participating in an on-call support rotation, typically for 2-3 weeks per year, to ensure continuous support coverage
• Maintaining an up-to-date knowledgebase to ensure accurate and comprehensive issue resolution
Requirements
To be successful in this role, you will need to have 1+ year of experience supporting PC operating systems, including Windows 7 and Windows 10, as well as mobile devices such as Android or Apple Tablets/Phones. You should also possess strong communication skills to interact with colleagues and end-users, efficient call handling abilities to ensure prompt and accurate issue resolution, and experience with Microsoft Office applications.
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