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Hotel Reception Leadership Position

hace 1 semana

Miraflores, Lima, Perú Collective Hospitality A tiempo completo

We are seeking a highly skilled and experienced Front Office Manager to join our team at Collective Hospitality. The successful candidate will be responsible for leading and developing our front office team, ensuring that we consistently deliver exceptional service to our guests.

About the Role:
  • This is a fantastic opportunity for someone who is passionate about hospitality and has a proven track record of success in front office management.
  • The ideal candidate will be able to motivate and inspire their team to deliver outstanding results, while also being adaptable and responsive to changing circumstances.

Key Responsibilities:

Guest Experience & Service Excellence
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Train and coach front office staff to ensure they are equipped to handle complex guest requests and resolve any issues that may arise.
  • Monitor guest feedback and use it to inform decisions about how to improve the front office experience.
Front Office Operations & Administration
  • Oversee the day-to-day operations of the front office, including reception, concierge, and reservations.
  • Ensure that all front office systems and processes are running smoothly and efficiently.
  • Manage the implementation and maintenance of the Property Management System (PMS).
Team Leadership & Training
  • Lead, train, and develop front office staff to maintain high service levels and efficiency.
  • Conduct performance reviews, provide coaching, and ensure proper scheduling to meet business needs.
  • Foster a positive and motivated team environment.
Financial & Revenue Management
  • Monitor and manage front desk budgets, including cash handling and billing procedures.
  • Assist in maximizing hotel revenue by managing upselling strategies and optimizing room allocation.
  • Ensure proper reconciliation of daily transactions and financial reporting.
Coordination & Communication
  • Collaborate with housekeeping, maintenance, and F&B departments to ensure smooth hotel operations.
  • Communicate effectively with guests and internal teams to provide an outstanding stay experience.
  • Ensure all guest concerns and maintenance issues are promptly addressed and resolved.