Strategic Business Partner

hace 4 días


Lima Metropolitana, Perú CompuTrabajo - PE - Director A tiempo completo

Job Overview:

We are looking for an experienced leader to join our team and drive business success. The successful candidate will have a proven track record of managing teams, driving business results, and delivering exceptional customer service.

Main Responsibilities
  1. Team Management:
    Lead and develop the dispatch team to achieve high performance and effective service delivery.
  2. Business Growth:
    Contribute to the development of growth strategies and improvement initiatives in dispatch operations.
  3. Customer Focus:
    Deliver exceptional customer service to build trust and loyalty with our clients.
  4. Operational Excellence:
    Implement changes to enhance operational efficiency and productivity.

Additional Responsibilities:

  1. Serve as a dispatcher as needed to respond to calls and direct customer inquiries.
  2. Reduce job cancellations and increase overall job completion rates.
  3. Ensure timely follow-ups for all required missed calls and callbacks.
  4. Prepare and provide regular reports on cancellations and performance metrics.
  5. Oversee payroll and related activities to ensure compliance.
  6. Review and update standard operating procedures to ensure best practices.


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