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Home Transition Specialist
hace 1 semana
About the Role
We are looking for a highly organized and detail-oriented individual to join our team as a Home Transition Specialist. The successful candidate will be responsible for managing the move-in process, ensuring that it runs smoothly from start to finish.
Key Responsibilities
- Owning the entire move-in process and acting as the main point of contact for new residents.
- Working closely with the Operations and Experience teams to ensure a seamless transition for our residents.
- Developing and maintaining relationships with external partners to drive ongoing improvements and efficiency in the move-in process.
- Collaborating with the Experience team to ensure a detailed hand-off post-move-in, addressing any follow-up items promptly.
Requirements
- A minimum of 1-2 years of experience in a customer-facing or operational role.
- Strong project/task management skills, with experience using tools like Zendesk, Intercom, and Asana.
- Excellent verbal and written communication skills, with the ability to communicate effectively both internally and externally.
- Able to work well under pressure, meeting deadlines and delivering results.
