Resident Onboarding Specialist

hace 1 semana


Lima, Perú Belong Home A tiempo completo

Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling. Belong is changing what it means to rent a home by putting people first. It’s where hospitality meets consumer real estate—and it’s about to redefine an entire industry. We’re backed by Andreessen Horowitz (a16z), GGV Capital, and Battery Ventures, just to name a few of our all-star investors.

**This is a fully remote contractor opportunity eligible for Lima, Peru.** This job is all about managing speed and being organized; we’re looking for someone who can ensure all move-ins are successful. You will work with the operations and experience teams to ensure our new residents have a seamless experience when preparing for their dream move-in.

**Role Responsibilities**
- Own the entire move-in process and act as the main point of contact for new Belong residents.
- Work cross-functionally with the Operations team to QA and review homes once they are listed to monitor ongoing improvements (if any) to ensure a smooth move-in process once home is loved.
- Coordinate with external parties to ensure we have all information ready for smooth move-ins (HOA associations, utility companies, etc.)
- Work cross-functionally with the Experience team to ensure the resident hand-off post move-in is seamless and detailed if there are any follow-up items.

**About You**:

- You are customer-centric**: you are able to be empathetic, passionate and helpful when facing our community members.
**- You are a strong communicator**: you feel comfortable communicating verbally and in writing internally and externally.
**- You are a proactive problem solver**:you are able to expect situations before they are being reported to you and are quick to resolve, leveraging all resources available to you.

**Requirements**:

- Strong previous customer-facing and operational role experience. Minimum 1-2 years of experience.
- Excellent verbal and written communication skills.
- Project/task management experience preferred. - Able to work well with others and under pressure.
- Zendesk, Intercom, Asana experience required
- Availability to work on Weekends
- The schedule will be: 40 hours a week with 2 days off.

**Some of our KPIs**:

- Achieve consistent CSAT goal of 80+
- SLA responsiveness to be at 98%+, response time to be within 15 minutes.
- Asana/Admin: fulfillment % for completing Pre Move-In Tasks


  • Onboarding Specialist

    hace 17 horas


    Lima Metropolitana, Perú Computrabajo A tiempo completo

    Redarbor es la #1 compañía HR Tech en Latam.Ayudamos a 55 millones de personas al mes a encontrar un trabajo mejor y a más de 150.000 empresas a reclutar y retener el mejor talento.Nuestros proyectosSomos líderes en Sites y App's de empleo con nuestros sites de empleo Computrabajo (líder en Latinoamérica), OCC en México e Infojobs y Catho en Brasil, y...


  • Lima, Perú Prometeo Talent A tiempo completo

    We are currently hiring an Customer **Onboarding Specialist** to join our **Sales Department.** The purpose of this role is to ensure a successful onboarding for new clients as they transition from prospective customer to paying customer. This is the most important phase of the customer lifecycle, and the **Customer** **Onboarding Specialist** is...


  • Lima, Perú PREMIER PERU A tiempo completo

    PROFESIONAL BILINGUE, QUE HABLE INGLES, ES INDISPENSABLE QUE MANEJE EL INGLES PARA COORDINACIONES CON USA- CANADA. TRABAJO HIBRIDO, OFICINA UBCADA EN SURCO, HORARIO DE 9AM A 5PM EST. **TEMBIEN PUEDES MANDAR TU CV AL 937 056 811 CON EL TITULO DEL PUESTO AL QUE POSTULAS** General Description We are seeking a dedicated Digital Marketing Onboarding...

  • Adoption Specialist

    hace 4 semanas


    Lima, Perú Aranda Software A tiempo completo

    ¿Eres apasionado por la experiência del cliente y la adopción de productos tecnológicos? ¡Únete a nuestro equipo como Adoption Specialist! Estamos buscando un profesional comprometido en garantizar una adopción exitosa de nuestro producto, optimizando la experiência del cliente y reduciendo la tasa de churn. **Responsabilidades**: - Diseñar e...


  • Lima, Perú Trustworthy Cleaning services A tiempo completo

    **Company Description** **Trustworthy Cleaning Company**, established in 2004 in **Austin, Texas**, is dedicated to helping people live in clean, happy homes. We provide **high-quality residential and commercial cleaning services**, focusing on excellence, integrity, and customer satisfaction. Our mission is to maintain **high standards** and continue...


  • Lima Metropolitana, Perú Tbwa ChiatDay Inc A tiempo completo

    At CookUnity, we're revolutionizing the way people eat and chefs work. As a Culinary Administrative Support Specialist, you'll play a crucial role in our mission to empower chefs to nourish the world.We're looking for a highly organized and detail-oriented individual to join our team. In this role, you'll perform administrative and development tasks in...


  • Lima Metropolitana, Perú Deuna A tiempo completo

    **Job Overview**We are seeking a talented Senior Technical Onboarding Manager to join our team and continue driving our success.Bachelor's degree in Engineering, Computer Science, or a related fieldMinimum of 5 years of experience in a Sales Engineering role or similar technical positionStrong problem-solving skills and attention to detail in handling...

  • Learning Specialist

    hace 2 semanas


    Lima, Perú ATOM CHAT S.A.S A tiempo completo

    **Atom Chat** es una plataforma SaaS B2B especializada en Comercio Conversacional a través de Whatsapp, impulsada por inteligencia artificial que permite a las empresas maximizar sus ventas digitales al mismo tiempo que les permite integrar y mejorar radicalmente sus puntos de contacto con los clientes. **Descripción del cargo** El **equipo de Learning**...


  • Lima, Perú Consulting Group A tiempo completo

    Recruiter and Business Development SpecialistJob Description:We are looking for a dynamic and versatile professional to join our team as a Onsite Bilingual Recruiter and Business Development Specialist. In this role, you will be responsible for attracting, evaluating, and hiring top talent while also contributing to the company's growth by identifying and...


  • Lima, Perú Consulting Group A tiempo completo

    Remote Recruiter and Business Development SpecialistJob Description:We are looking for a dynamic and versatile professional to join our team as a Remote Recruiter and Business Development Specialist. In this role, you will be responsible for attracting, evaluating, and hiring top talent while contributing to the company's growth by identifying and developing...


  • Lima Metropolitana, Perú Scale Up Recruiting Partners A tiempo completo

    As a key member of Scale Up Recruiting Partners, you will be working with our clients to implement effective pricing strategies.About Our ClientThis innovative SaaS startup helps businesses find the right price points that drive growth and maximize revenue.About Your RoleYou will manage pricing experiments, communicate with clients, and onboard new...

  • HR Specialist

    hace 20 horas


    Lima, Perú TD SYNNEX A tiempo completo

    At **TD SYNNEX**, we're not just a company; we're a community of innovators, collaborators, and forward-thinkers. As a global leader in technology distribution and services, we empower businesses to thrive in an ever-evolving digital landscape. Join us on our journey of growth and make a significant impact in the world of technology and beyond! **About the...

  • Sales Specialist

    hace 19 horas


    Lima, Perú Express Transportation & Logistics A tiempo completo

    **Who we are** We are a fast-growing startup focused on providing logistics services for owner-operators. We are an international company working with more than 50 different nationalities all in over 20 countries. **About the role** Are you a young professional passionate about the world of sales and ready to be part of a startup in consistent,...


  • Lima, Perú Proxet A tiempo completo

    Search protocol activated: **Talent Acquisition Specialist**: **About the role**: **About the role** We are looking for professionals located in Bogota, Colombia, or Lima, Peru, who have experience in full-cycle recruitment within the Latin American IT market. We are searching for a professional who is familiar with modern tools, techniques, and best...

  • Food Systems Manager

    hace 14 horas


    Lima Metropolitana, Perú Tbwa ChiatDay Inc A tiempo completo

    Join CookUnity, a dynamic group dedicated to onboarding talented chefs and their recipes into our platform. As a Culinary Administrative Support Specialist, you'll play a key role in our success by performing administrative and development tasks in support of our chefs and internal teams.We're seeking a detail-oriented and organized individual with a strong...

  • Marketing Specialist

    hace 20 horas


    Lima, Perú TD SYNNEX A tiempo completo

    **About the Role**: As Marketing Specialist, you will play a crucial role in developing, coordinating, and executing marketing campaigns for assigned vendor accounts. Your responsibilities will extend to managing budgets, ensuring project deadlines are met, implementing vendor marketing activities, and handling Marketing Development Fund (MDF) claims with...


  • Lima, Perú Welcome Home Management A tiempo completo

    **JOB TYPE**:Full Time**REPORTS TO**:Property Manager**LOCATION**: Remote **IS THIS YOU?** Are you good at reading people? Are you good at sticking to timelines & meeting deadlines? Are you detail oriented & have laser vision noticing things others often miss? Are you solutions oriented and look for win-win solutions? If you thrive on interacting with...


  • Lima Metropolitana, Perú Deuna A tiempo completo

    **What You'll Do**As a Cloud Integration Specialist, you will be responsible for providing tactical onboarding support and management, including tests, validation, and certification.Troubleshoot complex issues and schedule checkpoints to ensure alignment and adjustments as necessary.Control of the Time To Market (TTM) solution deliverables and project...


  • Lima Metropolitana, Perú Tbwa ChiatDay Inc A tiempo completo

    CookUnity is an innovative platform that connects the world with great food: chefs. Our goal is to empower chefs to nourish the world, and we need your help to achieve it.As a Culinary Administrative Support Specialist, you'll support our chefs and internal teams by performing administrative and development tasks. You'll focus on our new recipe and chef...


  • Lima Metropolitana, Perú Hamilton-Ryker A tiempo completo

    Job Title: Office AdministratorJob Summary: We are seeking a highly skilled and experienced Office Administrator to join our team at Hamilton-Ryker. The ideal candidate will have excellent communication skills, be tech-savvy, and possess strong organizational abilities.Key Responsibilities:Administrative Tasks: Handle all incoming and outgoing...