Business Operations Manager
hace 6 horas
Company Overview
inDrive is a growing and innovative company that offers a unique approach to ride-hailing. As a City Manager, you will play a pivotal role in managing and expanding our main business line in Peru.
Estimated Salary: $60,000 - $80,000 per year
Job Description
As a Business Operations Manager, you will oversee the operations, launch new products, and drive key metrics improvements for our ride-hailing business in Peru. Your responsibilities will include:
- Growing business in Peru with main KPIs of the ride-hailing business: Rides, GMV, NetRev.
- Manage and optimize daily ride-hailing operations, ensuring efficiency, service quality, and driver-partner-passenger satisfaction.
- Monitoring and improving customer satisfaction metrics by addressing customer concerns and feedback;
- Supporting the development and execution of marketing strategies to build and strengthen the brand in the local market;
- Lead cross-functional projects involving driver operations, marketing, efficiency, and support – conduct cross-functional communication.
- Providing support in business and KPIs planning.
- Develop and present insights, forecasts, and recommendations based on in-depth analysis of operational data.
- Support the development and scaling of regional partnerships.
Required Skills and Qualifications
We are looking for an experienced professional with:
- 3-5 years of experience in business operations/expansion/launching in Ride-Hailing, Delivery, and E-commerce fields.
- Advanced knowledge of analytical tools: Tableau, Google services, and other BI.
- Proven experience in leading cross-functional projects and managing operational performance.
- English and Spanish on a professional level.
- Marketing research experience.
- Ability to effectively manage cross-functional communications, including weekly reporting and team updates.
- Long-term strategic vision – ability to understand consequences of actions for a long-term perspective business outcome.
Benefits
As a member of our team, you will enjoy:
- A collaborative and supportive work environment where new ideas and perspectives are encouraged and valued.
- The opportunity to make a significant impact on the company and the industry as a whole.
- Challenging and rewarding work, with opportunities for advancement as the company expands.
- Competitive salary.
- Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company.
- Boundless Global Exposure.
- Partially or fully paid additional training courses, and regular external and internal training.
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