Risk Management Associate

hace 6 días

Lima, Perú Environmental Coalition Incorporated A tiempo completo

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Risk Management Associate at Environmental Coalition Incorporated.

About the Role:

  • As a Risk Management Associate, you will be responsible for supporting the Centre Managers in maintaining the operations of the WWF Visitor Centres at Mai Po Nature Reserve.
  • You will ensure an excellent visitor experience by providing positive interactions between WWF and visitors, including meeting and greeting visitors, proactively assisting visitors, and responding to their inquiries.
  • Your key duties will include managing visitor bookings and events operations, including pre- and post-tour arrangements.
  • You will also assist in venue set-up and preparing materials for eco-tours, events, and activities.
  • In addition, you will provide retail services to the Panda Shop, including operating the cashier, POS system, and inventory systems.

Key Responsibilities:

  • Customer-focused – Front-of-house: Ensure an excellent visitor experience by providing positive interactions between WWF and visitors.
  • Manage visitor bookings and events operations, including pre- and post-tour arrangements.
  • Assist in venue set-up and preparing materials for eco-tours, events, and activities.
  • Provide retail services to the Panda Shop, including operating the cashier, POS system, and inventory systems.
  • Quality of service/Administrative – Back of house: Provide catering services to Kingfisher Café, including wetland training course, school and public tour overnight program and walk-in guest.
  • Handle all-rounded administration tasks of the Visitor Centres when necessary.
  • Handle visitor inquiries for Mai Po entry permit applications and assisting with on-site permit registration with official authorities.
  • Assist in Shuttle Bus arrangements, including visitor pick-up and registration at Yuen Long MTR Station.
  • Maintain the eco-visit equipment in clean and good condition.
  • Assist with other WWF activities as required.

Requirements:

  • Tertiary education in any disciplines. Fresh graduates and students are welcome to apply.
  • Minimum of 2 years of work experience in retail, customer service, and/or event operations is preferred.
  • Good command of Chinese and English.
  • Responsible, proactive, and customer-oriented, with a pleasant, outgoing, and approachable personality.
  • Excellent skills in interpersonal communication, organising, and customer service.
  • Detail-minded with a high degree of accuracy and professionalism in handling inventory and POS information.
  • Cycling skill is essential to perform outdoor duties in Mai Po Nature Reserve.
  • Performing job duties in outdoor environment is required.
  • Nature interpretation skills will be an advantage.

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