Senior Food and Beverage Operations Manager
hace 2 semanas
Job Overview
Hilton Worldwide, Inc. is seeking a highly skilled Senior Food and Beverage Operations Manager to join our team. As a key member of our operations team, you will be responsible for supervising the day-to-day activities of our Food and Beverage outlets.
About the Role
The ideal candidate will have previous experience in food and beverage management, with a strong focus on customer service and team leadership. You will be responsible for ensuring that our Food and Beverage outlets meet the highest standards of quality, cleanliness, and efficiency.
Key Responsibilities
- Supervise and coordinate the activities of Food and Beverage staff, including servers, bartenders, and kitchen personnel.
- Ensure that all Food and Beverage outlets meet Hilton's high standards for quality, cleanliness, and customer service.
- Develop and implement strategies to improve sales, profitability, and customer satisfaction in Food and Beverage outlets.
- Train and develop staff members to ensure they have the skills and knowledge needed to provide excellent customer service.
- Monitor and analyze sales data, customer feedback, and other metrics to identify areas for improvement.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operation of our Food and Beverage outlets.
Requirements
- Previous experience in food and beverage management, preferably in a hotel or resort setting.
- Strong leadership and communication skills, with the ability to motivate and train staff members.
- Excellent customer service skills, with the ability to handle complaints and concerns in a professional manner.
- Able to work effectively in a fast-paced environment, with multiple priorities and deadlines.
- High school diploma or equivalent required; bachelor's degree preferred.
Benefits
Hilton offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for career advancement and professional development, as well as a competitive salary and bonus structure.
Salary Estimate
$60,000 - $80,000 per year, depending on experience and qualifications.
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