Hotel Operations Director

hace 1 semana


Lima, Perú Accor Hotels A tiempo completo

Company Overview

Fairmont Chicago, Millennium Park is a luxury hotel that offers guests an unforgettable experience. Our hotel features beautifully appointed guestrooms and suites, along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality.

We are looking for a skilled Hotel Operations Director to join our leadership team. This role will be responsible for ensuring our teams deliver exceptional experiences for our guests and colleagues, living our values and making "special happen".

Job Description

The Hotel Operations Director will report to the General Manager and be responsible for overseeing daily operations across Front Office, Housekeeping, Laundry, Security, and Food & Beverage. The ideal candidate will have extensive experience within luxury brands at a senior leadership level and a focus on Food & Beverage.

Key Responsibilities

  • Support the General Manager in the overall management and strategic direction of the hotel.
  • Develop, implement, and monitor comprehensive policies and procedures designed to achieve performance objectives.
  • Closely work with operational leaders to ensure effective and ongoing training is in place to meet RPS and LQA KPIs.
  • Monitor, analyze, and implement initiatives to ensure metrics for quality control audits are met.
  • Collaborate with department heads to plan and execute hotel policies, processes, and initiatives.
  • Stay updated on industry trends, luxury standards, and competitor activities.
  • Partner with leaders across operations to enhance service offerings and implement new trends.

Requirements

  • Prior experience as a Hotel Operations Director or similar role in a luxury hotel environment.
  • Demonstrated knowledge of budget planning and financial controls.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work cohesively as part of a team and focus attention on guest needs.

Estimated Salary Range

$120,000 - $180,000 per year, depending on experience.

About Accor Hotels

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and offer a supportive work environment where you can grow and learn every day.


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