Customer Service Specialist
hace 5 días
PST.AG is a dynamic and international company seeking a motivated and communicative assistant to support our team in customer management.
Job DescriptionWe are looking for a professional with excellent communication skills to handle customer inquiries, resolve cases, and provide seamless support from start to finish.
- Customer Care: Creating tickets and resolving customer cases.
- Customer Communication: Providing comprehensive customer support throughout the entire process.
- Ticket Processing: Initiating, tracking, and reviewing tickets.
- Scheduling Appointments: Arranging and organizing appointments and documenting their content.
- Enterprise Resource Planning System: Creating offers up to invoices using an ERP-System.
The ideal candidate will have a bachelor's degree in any related field, at least 5 years of experience in a similar role, and strong organizational skills. They must be able to work efficiently in a fast-paced environment and have proficiency in Projektmanagement und Koordination.
We require the candidate to have familiarity with ERPNext or similar systems, as well as experience with ticketing systems. Additionally, they should have experience with Large Language Models and be able to create prompts and understand output.
Professional communication skills, strong attention to detail, and very good English skills are essential. The ability to work independently and in a team is also required.
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