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Client Services Representative

hace 2 semanas

Lima, Perú Wunderman Thompson A tiempo completo

Wunderman Thompson is a growth partner that combines creative agency, consultancy, and technology expertise. We offer deep insights into the customer journey, covering communications, commerce, consultancy, CRM, CX, data, production, and technology.

We're looking for a skilled Client Services Representative to join our team. As a Client Services Representative, you'll be responsible for supporting client loyalty through effective communication between the client and agency, and managing projects from start to finish.

  • Establish and maintain strong relationships with clients, ensuring effective communication and aligned objectives.
  • Collaborate with teams across the agency to develop projects that meet client needs.
  • Conduct quality checks on strategic and tactical work before presenting it to clients.
  • Create project plans, timelines, and status reports to manage client accounts effectively.
  • Analyze industry trends, benchmarks, and market research to provide valuable insights to clients.
  • Assist in budget creation, tracking, and approval, ensuring projects are completed within established parameters.
  • Coordinate with vendors and other agencies to ensure timely and high-quality deliverables.
  • Develop campaign briefs and participate in key meetings to drive project success.
  • Monitor project progress, identify potential issues, and implement corrective actions.

The ideal candidate will have a degree in Communications, Public Relations, Marketing, or Administration, with up to 1 year of experience in similar roles. Proficiency in Microsoft Office and basic knowledge of design, photography, production, and digital media analysis are required. We value organization, attention to detail, proactivity, and the ability to work under direct supervision.