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Customer Support Representative

hace 2 semanas

Arequipa, Perú Wolfram A tiempo completo

**Job title**: Customer Support Representative

**Responsibilities**

Communicating with customers via:

- Phone
- Cases
- Chat

Assisting customers with:

- Basic product installation
- Product access and activation
- Phone orders
- Product and course registration

Supporting internal teams by:

- Assisting Sales with customer inquiries
- Handling calls from Sales related to order placement

Processing orders received from customers and Sales within our business system

**Qualifications**
- Proficiency in English with excellent written and verbal communication skills
- A minimum of a two-year degree or a high-school diploma and equivalent experience
- Two to four years of experience in a customer service environment
- Exceptional organizational and time-management skills
- Computer literacy and a willingness to acquire additional skills as deemed necessary
- Enjoys working with people and solving problems
- Willingness to go the extra mile to assist customers
- Experience with database systems is preferred

**Job type**: Full time (40 hours per week)/Independent Contractor
**Reporting to**: Customer Support Manager

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.

Pay: S/.21.77 per hour

Expected hours: 40 per week

Work Location: Remote