Sales Support Analyst

hace 2 semanas

Lima, Perú CIGNIUM TECHNOLOGIES SAC A tiempo completo

**The responsibilities include**:

- Managing a constant stream of troubleshooting tickets
- Researching, evaluating, and resolving technical issues
- Working closely with agents to ensure they have what they need to complete their daily tasks
- Meeting 1:1 with agent(s) to provide or gather clarification in order to provide assistance
- Ability to guide agents, and sales management, through a complicated annual certification process
- Ability to review data to identify trends and issues
- Collaborate with agents, sales management, and business teams to understand and complete end-to-end solutions for initiatives
- Update agents profile and settings to match system and program requirements
- If on-site position, working together with other teams to ensure a successful, safe, and fun call center environment.

**What you need to be successful**:

- Desirable 2 years of call center experience (not mandatory)
- Understanding of call center metrics
- Demonstrated problem solving ability with experience providing business insights and recommendations
- Strong written and verbal communication skills, Advanced English level is a must
- Ability to work independently to complete detailed tasks.
- Able to navigate multiple interfaces to handle day to day tasks
- Well organized and high attention to detail, note taking, ask lots of questions

**What we would LOVE to see**
- Demonstrated ability to succeed in a fast-paced environment
- Previous sales experience
- Taking initiative

We are an equal opportunity employer

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