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Administrative Assistant

hace 2 semanas

San Isidro, Perú LCE TELECOM PERU S.A.C. A tiempo completo

**LCE Telecom Peru S.A.C.**

**Administrative Assistant Job Description**

The Admin team provides timely response to customer inquiries, receives emergency and non-emergency job requests, schedules workflow, updates job status information, and takes appropriate action where needed. Admin maintains daily record keeping and detailed documentation of job requests. Admin engages with customer requests and guarantees the accuracy of the information provided. Admin works as a team and takes initiative to reach out to other departments to aid in job completion.

**Job Duties**
- Receive and update new jobs through customer portals.
- Review and update company and customer databases daily.
- Coordinate job site access.
- Monitor Field Tech status throughout the day to ensure reports are received daily.
- Supply Field Techs with proper customer/job information.
- Assist with customer requests, status updates, rescheduling, and invoice updates.
- Process all billing upon completion of jobs.
- Send all job completion paperwork to customers.
- Monitor, process, and escalate job issues to supervisor.
- Review and file job completion reports.
- Inform Lead of jobs and/or updates on extensions needed.
- Assist Executive Sales as needed.
- Communicate performance standards and objectives.
- Keeps management informed of current changes and new developments.
- Generate and update customer quotes upon request.
- Create Job Completion Reports.

**Minimum Requirements**
- Fluent in **English**:

- Able to work **in-office** in San Isidro/Miraflores
- 2+ Years’ experience, preferably in customer service
- Knowledge of SmartSheets software is a plus
- Critical thinker
- Ability to multitask
- Ability to remain calm under emergency situations
- Effective communication skills required
- Strong attention to detail and follow-through
- Sound judgement and work ethic
- Ability to maintain a safe and compliant workplace

2,400-2,600 soles

Pay: S/.2,400.00 - S/.2,600.00 per month

Application Question(s):

- What district do you live in?

**Experience**:

- administrative: 1 year (required)
- customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person