Asesor de Customer Care
hace 2 semanas
**Asesor de Customer Care (Tracing)**
En DHL Express, nuestra visión es “Conectar a las personas, mejorar vidas”. Somos la empresa más internacional del mundo, "la gran máquina amarilla", como nos encanta llamarla. Específicamente en nuestra región de América Central y del Sur, cubrimos 15 países, desde el Parque Nacional Tikal en Guatemala, hasta Ushuaia en Tierra del Fuego - Argentina. Somos más de 3.400 Especialistas Internacionales Certificados que trabajamos apasionadamente y motivados COMO UN SOLO equipo, moviendo más de 10 millones de envíos al año y superando las necesidades de nuestros clientes, mientras apoyamos sus negocios e impactamos positivamente en nuestras comunidades al mismo tiempo. Somos el Great Place to Work # 1 en América Latina y nos sentimos muy orgullosos de eso. Y tenemos buenas noticias... Estamos buscando una Superestrella como tú, ¿Insanamente centrado en nuestros clientes y que quiera tener el mejor día, todos los días?...
**Propósitos del Rol**
Asegura la satisfacción y la calidad del servicio al cliente dando respuesta y solución a cada necesidad de los clientes de conformidad con los más altos estándares y procedimientos de DHL.
**Responsabilidades Principales**
- Resolver de manera efectiva y eficiente los casos de rastreo, incidentes de servicio, y quejas y/o reclamos en el servicio que son registrados en nuestros sistemas informáticos.
- Establecer contacto con el departamento de Operaciones y otros departamentos para la resolución rápida y eficaz a las consultas y problemas de los clientes.
- Brindar una respuesta acertada sobre el requerimiento del cliente, ofreciendo una clara explicación del caso, basado en los procedimientos establecidos por la compañía
- Atender llamadas en los desbordes y alertas informados programados por workforce management para cumplir con los GOS (Grado de Servicio), estar disponible a las llamadas y cumplir con los Indicadores Individuales, Globales y Regionales.
- Negociar con el cliente para llegar a un mutuo acuerdo que permita un resultado favorable para las partes y mantenga el vínculo comercial y la lealtad del cliente sin impactar al negocio
- Brindar una respuesta acertada sobre el requerimiento del cliente, ofreciendo una clara explicación del caso
- Registrar toda la información relativa a los casos en los sistemas informáticos del departamento, de forma estandarizada, para que puedan ser consulta y entendida por los usuarios que tienen acceso al sistema.
**Requisitos**
- Egresado Técnico de Comercio Exterior, Negocios Internacionales, Administración o afines. Experiência mínima un año en Call center
- Conocimiento de Comercio Exterior.
- Manejo de Excel a nível intermedio (Deseable). Dominio de inglés a nível intermedio (indispensable).
- Disponibilidad para trabajar en el Callao en horarios: 8:00 am a 6pm de lunes a viernes y
- sábados de 9 a 12 am
-
Customer Care Support
hace 4 semanas
Lima, Perú PST A tiempo completoPST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Providing comprehensive, seamless customer support...
-
Customer Care Support
hace 4 semanas
Lima, Perú PST A tiempo completoPST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities: • Customer Care: Creating tickets and resolving customer cases. • Customer Communication: Providing comprehensive, seamless customer support...
-
Customer Care Analyst
hace 4 días
Lima, Perú Pluxee A tiempo completoPluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as...
-
Customer Care Representative
hace 2 semanas
Lima, Perú Tax Goddess A tiempo completoSeeking a detail-oriented, flexible, and motivated individual for our fast-paced team of experts. At our firm, we highly value those who demonstrate a deep commitment to their work, possess an insatiable curiosity, and continuously seek knowledge. Strong communication and active listening skills are vital to excel with us. Take the leap and become part of...
-
Supervisor Sr Customer Care
hace 2 semanas
Lima, Perú DHL A tiempo completoEn DHL Express, nuestro propósito es “Conectar a las personas, mejorar vidas”. Somos la empresa más internacional del mundo, "la gran máquina amarilla", como nos encanta llamarla. Específicamente en nuestra región de América Central y del Sur, cubrimos 15 países, desde el Parque Nacional Tikal en Guatemala, hasta Ushuaia en Tierra del Fuego -...
-
Customer Care Representative
hace 2 semanas
Lima, Perú BairesDev A tiempo completoWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
-
Analista Senior de Proyectos Digitales
hace 4 días
Lima, Perú TOP PRO HUNT A tiempo completoPor encargo de nuestro cliente, importante multinacional del sector de consumo masivo, nos encontramos en la búsqueda de un Analista Senior de Customer Care - Proyectos Digitales. ¡Si te sientes listo para asumir nuevos retos en el desarrollo del journey digital y la experiência del consumidor, no dudes en postular! **Funciones**: - Comunicación con...
-
Logistics Customer Care Associate
hace 7 días
Lima Metropolitana, Perú Teleperformance A tiempo completoJob SummaryWe are seeking a skilled Customer Service for Logistics representative to join our team. As a key member, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and collaborating with colleagues to achieve team goals.ResponsibilitiesIn this role, you will:Manage customer interactions and resolve...
-
Customer Marketing Associate Perú
hace 6 días
Lima, Perú Edgewell Personal Care Brands A tiempo completoEdgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to...
-
Customer Service Representative
hace 7 días
Lima, Perú Teleperformance Peru A tiempo completoOverview: The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with...
-
Customer Support Agent
hace 1 semana
Lima, Perú Soom Personas A tiempo completo**About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...
-
Customer Service Representative
hace 3 semanas
Lima, Perú Teleperformance Peru A tiempo completoOverview: The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with...
-
Customer Service Representative
hace 2 semanas
Lima, Perú Independent Recruiter A tiempo completoWe are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...
-
Customer Service Representative
hace 1 semana
Lima, Perú Sofvio A tiempo completoWe are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...
-
Customer Service Agent
hace 2 semanas
Lima, Perú PAJ UG A tiempo completo**About us**: If you love variety and challenges, then you belong with us! **Why PAJ?** - Dynamic & flat hierarchies in a familiar and warm environment - Your voice counts: You can play an active role in shaping PAJ - Varied daily work with new challenges and growing responsibilities - Stay healthy: We take care of your sports subscription - We support your...
-
Customer Service Specialist
hace 6 días
Lima, Perú Aerial Optic A tiempo completo**I CARE** , Integrity, Commitment, Advocacy, Respect, Excellence. To some, these may be mere words, remnants of a time when companies embraced their history and delivered on their promises. At Aerial Optic, LLC we live these Core Values every day. **Position Description**: The Customer Service Specialist will interact with the company’s customers by...
-
Customer Service Representative
hace 2 semanas
Ubicación Lima, Lima, Perú Torre AI A tiempo completo**Requisitos**: We are looking for hundreds of customer service representatives. - Evolving the BPO services and helping with our clients´ needs to a whole new level. - Compensation: USD 3 - 5/hour. - Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...
-
Customer Service Representative
hace 4 semanas
Lima, Perú Go Lean Health A tiempo completoJob Description: As a VA Customer Service Representative, you will be the first point of contact for clients and patients seeking services and assistance at the primary clinic. You will handle inquiries, provide information, and resolve issues in a courteous and efficient manner. This role requires strong communication skills, empathy, and the ability to...
-
Customer Experience Strategist
hace 30 minutos
Lima, Perú Scotiabank A tiempo completoCompany Overview:Oyster is a global employment platform that helps companies hire, pay, and care for talent anywhere. With a mission to distribute opportunities equally around the world, Oyster has established a diverse leadership team and an employee base that's 60% female.The company has achieved one of the highest employee engagement scores in its class...
-
Senior Conceptwave/eoc(Ericsson Order Care)
hace 2 semanas
Lima, Perú Readiness IT A tiempo completo**Job Information**: Job Opening ID - ZR_25_JOBNumber of Positions - 4Job Opening Status - In-progressWork Experience - 5+ yearsIndustry - TelecommunicationsCity - LimaProvince - LimaCountry - PeruPostal Code - 0000**About us**: - Acting as a Digital Transformation Accelerator, Readiness IT enables clients to achieve the next generation of digital...