Customer Service Agent English + French

hace 3 días

Lima, Perú PINKLAB 360, SUCURSAL DEL PERU A tiempo completo

**About the job**
- Share the misterb&b love, join us _

misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff members work for misterb&b across our 3 offices: Los Angeles, Paris, and Lima.

We help the global gay community experience the world, feeling welcome everywhere they are, providing ways to connect with others at home and around the world. misterb&b is opening up more possibilities for travelers and more business for renters. We're a game-changer startup.

**Responsibilities**:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Work with internal departments to meet customer's needs
- Acknowledging and resolving customer complaints.
- Knowing records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues and other departments in the company as necessary.
- Providing feedback on the efficiency of the customer service process.

**You are**:

- English bilingual and very comfortable on the telephone, you are not afraid to take the phone to engage in sometimes complicated conversations with our users.
- Ability to stay calm when customers are stressed or upset
- Like challenges and opportunities to solve issues when presented
- Comfortable using computers
- Experience working with customer support
- You are organized and know how to balance multiple problems at once and to resolve them efficiently.
- You are familiar with the web and social media, tchat, facebook, twitter, which are today spaces of management of user questions and complaints.

**Qualifications**:

- Work experience in customer service (2+ years)
- Strong command of the English and French language
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- High school diploma, general education degree, or equivalent.
- Desire to help others.
- You support misterb&b and are excited at the idea of sharing your passion.

**Other details**:

- Contract length: 3 months renewable. (Testing period in recibo por honorario). After the initial three months, you will be included in Payroll
- Starting date: ASAP
- Full-time contract
- Basic salary: S/. 1,900 - S/. 2,000.
- Performance bonuses (after the testing period): S/. 500 - S/. 600.
- Night shift bonus: S/. 250
- Taxis covered by the company on Office days

**TOTAL OF UP TO: S/. 2,850**
- SCHEDULE: Tuesday to Saturday from 2am to 11am
- Hybrid work: 2 days at the office (Tuesday and Thursday) + 3 days at home

**Job Types**: Full-time, Contract, Permanent
Contract length: 12 months

Pay: S/.1,900.00 - S/.2,850.00 per month

COVID-19 considerations:
All applicants must wear an office when asked to come for an interview.

**Experience**:

- Customer Service: 2 years (preferred)

**Language**:

- Inglés (required)
- Francés (required)

  • French Agent

    hace 1 día

    Lima, Perú OCC247 SAC A tiempo completo

    Abstract: French Customer Service representative - Full time - 3 months renewable - Recibo por honorarios - BPO customer service - Lima (Magdalena) - S/.2350 Gross salary After 3 months the agent will be in planilla: S/. 2350 Growth salary + Up to S/. 400 in bonuses. Company description: At OCC247, teamwork and fun are at the heart of our daily work. We...

  • Customer Service Agent English + French

    hace 3 días

    Lima, Perú PINKLAB 360, SUCURSAL DEL PERU A tiempo completo

    **About the job** - Share the misterb&b love, join us !_ misterb&b is the world’s largest short term rental marketplace dedicated to the gay community with 200,000 hosts over 135 countries. misterb&b was founded in 2014 and participated in Batch 12 of one of the top accelerator programs in the world, 500 startups. A team of 35 highly involved staff...

  • Customer Service

    hace 1 semana

    Lima, Perú Teleperformance Peru A tiempo completo

    Overview: The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with...

  • English Speaking Customer Service Agent

    hace 1 semana

    Lima, Perú Calls Experts A tiempo completo

    ENGLISH SPEAKING CUSTOMER SERVICE AGENT (Call Center REMOTE FULL-TIME ONLY) We have over 13 years in the Insurance market in Canada & USA and we are looking for Customer Service Agents to provide administrative support to our team while working remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. For...

  • Customer Service Representative

    hace 2 semanas

    Lima, Perú Teleperformance Peru A tiempo completo

    Overview: The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with...

  • Agente Customer Service

    hace 1 día

    Lima, Perú OYM Brands A tiempo completo

    **Ubicación** Lima - Perú**Trabajo** Tiempo Completo**Salario** Sin especificar **Sobre el aviso**: - Publicado: Hace 12 horas **Salario**: Sin especificar **Localización**: Lima **Descripción**: En OyM Brands nos encontramos en la búsqueda de la siguiente posición: - Agente Customer Service. **Contratación Laboral**: Tiempo...

  • Customer Service Representative

    hace 2 semanas

    Lima, Perú MyOutDesk A tiempo completo

    Join the MyOutDesk Team as an International Customer Service Representative and be the voice that supports our clients’ success! In this critical role, you will provide exceptional service to our valued clients, helping them navigate our offerings and resolve any issues they might encounter. If you have a passion for delivering top-notch customer...

  • Customer Service Agent

    hace 2 semanas

    Lima, Perú H&C Construction, Design and Build A tiempo completo

    **Location**: Lima, Peru **Job Type**: Full-Time (48 hours per week), Remote H&C Construction LLC, a leading U.S. home remodeling company, is looking for a dedicated **Customer Service & Data Entry Specialist.** The role requires strong customer service experience, organizational skills, and proficiency in technology to work efficiently in a fast-paced...

  • French Zendesk Junior Consultant

    hace 1 semana

    Lima, Perú OCC247 SAC A tiempo completo

    **Abstract**: - French Zendesk Junior Consultant - Full time - 3 months renewable - Recibo por honorarios Lima - S/.2500 Gross salary + Up to S/. 1000 soles in bonuses - In planilla after 3 months: S/. 2500 Gross salary + Up to S/. 2500 in bonuses. **Company description**: At OCC247, teamwork and fun are at the heart of our daily work. We are a global...

  • Nb- Customer Service Representative

    hace 1 día

    Lima, Perú Teleperformance Peru A tiempo completo

    Overview: The expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with...