Customer Support Specialist

hace 13 horas

Lima, Perú Tribal Credit A tiempo completo

**Overview**

Are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi-currency physical and virtual business Visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface.

Our founders are serial entrepreneurs who have launched startups both in emerging markets and the U.S. We're backed by leading international investors, including QED Investors, BECO Capital, Global Ventures, Endeavor Catalyst, Endure Capital, and OTG Ventures. We're also part of the Visa Fintech Fast Track program among an elite group of fintechs.

Inspired by fellow founders building amazing things all over the world, we're on a mission to power SME and startup growth in emerging markets to bridge the business financial inclusion gap.

We are seeking a Customer Support Specialist, with a startup mindset, who will communicate with customers, resolve issues, and assist in the use of Tribal products and services. This role blends a customer support focus with technical product expertise. The position is 100% remote, based in Perú, and will report to the Head of Customer Support.

**As the **Customer Support Specialist **you will...**
- Provide customer support related to use of the Tribal card and related features.
- Respond to customer inquiries related to billing (payments, invoices, and FX discrepancies), UI/Dashboards (usage, login assistance, account verification), credit (CLI increase requests and temporary credit research cases), transactions, card issuance, and user limits.
- Monitor customer questions and concerns via various social media platforms and proactively provide assistance and solutions.
- Provide accurate, valid, and detailed information by using the right tools (Zendesk Support, Looker and Asana) in a way that is aligned with respective workflows and KPIs.
- Partner with Product and Engineering teams to support technical issues
- Discuss customer feedback with Sales, Marketing and Product in order to improve the customer experience and Tribal product features
- Document processes and develop customer user guides

**Who You Are**
- Previous experience in FinTech or working for a company providing payments and other financial solutions to start-ups and SMBs strongly preferred.
- Fraud/Dispute process analysis experience
- Bachelor degree in technology or other related field preferred
- Experience with Zendesk, Looker, and Asana preferred
- Comfortable using a wide variety of technical support tools, as well as discussing technical issues when troubleshooting.
- Demonstrate empathy with customers and have a solutions oriented approach to everything you do.
- Fluent in Spanish and English required
- Agile, flexible, and responsive approach to work.
- Enthusiastic, positive, friendly and a great sense of humor

**Benefits**
- Unlimited time off and all public holidays.
- Allowance for home office equipment.
- Headspace subscription.
- Highly supportive team culture.
- 100% remote, flexible work environment.
- Market-competitive salaries.
- Top-notch project management, productivity, and team engagement tools.
- Unlimited learning resources, and much more.

**Equal Employment Opportunity**

**Tribal Privacy Statement

  • Customer Support Specialist

    hace 2 semanas

    Lima Metropolitana, Perú Hitachi Energy A tiempo completo

    Join to apply for the Customer Support Specialist role at Hitachi Energy. The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers'...

  • Support Specialist

    hace 13 horas

    Lima, Perú Archstone LATAM A tiempo completo

    We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Ultimately, you will help establish our...

  • Customer Support Specialist

    hace 2 semanas

    Bogota|Medellin|Lima|Quito|Caracas|Callao|Cali|Barranquilla|San Juan|San Juan P. Rico|San Salvador|Managua|Tegucigalpa|Tijuana|Ciudad de Guatemala, Perú ScaleUp A tiempo completo

    Customer Support Specialist w/sales expEmployment Type: Contractor (Long-term)Location: LATAM (Remote)Schedule: 5 days/week — Saturdays and Sundays required (2 days off during the week)Compensation: Base salary + performance commissionsOur client, a fast-growing vacation rental management company, is looking for a Customer Support Specialist to join their...

  • Support Specialist

    hace 2 días

    Lima, Perú Zento Talent Solutions SAC A tiempo completo

    Role Overview We're looking for a skilled Support Specialist to join our growing team. You'll help customers resolve technical issues with our appraisal software products and services. Your main focus will be providing expert technical support, efficiently troubleshooting problems, and resolving customer inquiries. Location : Remote (Peru-based) Salary: 3, 5...

  • Customer Support Specialist

    hace 2 semanas

    Lima Metropolitana, Perú Hitachi Vantara Corporation A tiempo completo

    Description The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial. How...

  • Support Specialist

    hace 1 semana

    Lima, Perú Zento Talent Solutions SAC A tiempo completo

    Job description **Shift**:11-8 pm US CT, M-F, with the occasional weekend _(You will get alternate days off during the week you are covering the weekend shift)_ We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for...

  • Client Travel Support Specialist

    hace 10 horas

    Lima Metropolitana, Perú Destiny&Co Travel Agency A tiempo completo

    Client Travel Support Specialist at Destiny&Co Travel Agency Location: Callao, Constitutional Province of Callao, Peru Seniority level: Not Applicable Employment type: Part-time Job function: Other Industries: Travel Arrangements Referrals increase your chances of interviewing at Destiny&Co Travel Agency by 2x As a Client Travel Support Specialist, you will...

  • Customer Support Consultant

    hace 2 semanas

    Lima, Perú SupportYourApp A tiempo completo

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Customer Support Consultant

    hace 2 semanas

    Lima, Perú SupportYourApp A tiempo completo

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Customer Support Specialist

    hace 1 semana

    Lima, Perú Torrero A tiempo completo

    Welcome to **Torrero**: - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number...