Support Specialist

hace 2 semanas

Lima, Perú Zento Talent Solutions SAC A tiempo completo

Role Overview We're looking for a skilled Support Specialist to join our growing team. You'll help customers resolve technical issues with our appraisal software products and services. Your main focus will be providing expert technical support, efficiently troubleshooting problems, and resolving customer inquiries. Location : Remote (Peru-based) Salary: 3, 5 0 0. 0 0 soles Monthly Shift: 1 1: 0 0 AM– 8: 0 0 PM US Central Time, Monday to Friday, with occasional weekend coverage (alternate days off provided during weeks with weekend shifts). Key Responsibilities Customer Support: Assist clients via email, live chat, phone, and remote desktop support. Handle inquiries professionally and promptly. Issue Resolution: Understand customer needs and guide them through product features. Work with team members to solve problems efficiently. Prioritization: Handle workload strategically to address critical issues first while maintaining high customer satisfaction. Product Analysis: Test scenarios to identify and document product issues. Escalation Management: Route complex issues to appropriate teams, track progress, and coordinate between clients and internal departments. Feedback Sharing: Gather and relay customer feedback to Product, Customer Success, and Development teams to help improve our services. Ticket Management: Track and document support tickets in Zendesk, ensuring thorough documentation and quick resolution. Essential Qualifications: Experience: At least two years working with technology in customer support. Technical Skills: Strong software troubleshooting abilities; solid Excel and Word skills. Communication: Excellent English skills in speaking, listening, and writing; strong proactive communication. Problem-Solving: Persistent problem-solving attitude with an analytical, process-driven approach. Interpersonal Skills: Natural empathy, strong integrity, and dedication to outstanding customer service. Adaptability: Willing to work occasional weekends and holidays; flexible availability to cover during team absences. 📷 Remote Work: Proven remote work experience; reliable internet and power access (including backup options). What Sets you Apart: Customer Handling: Experience with challenging customer situations; ability to document solutions clearly. Training: Background in creating training content and teaching others about processes and technology. Industry Knowledge: Startup experience; familiarity with Commercial Real Estate Appraisal and Valuation.

  • Technical Support Specialist

    hace 3 días

    Lima, Perú Sendlane A tiempo completo

    We're looking for our next **Technical Support Specialist **Contractor** based in Peru**! **Responsibilities**: - Collaborate with the product development team to accurately identify and communicate user-reported issues. - Contribute to creating support documentation and tutorials with team members. **Requirements**: - Bachelor's degree in a relevant...

  • Product Support Specialist

    hace 1 semana

    Lima, Perú Sendlane A tiempo completo

    We're looking for our next **Product Support Specialist **Contractor** based in Lima, Peru**! **Summary**: To be successful in this role, a Product Support Specialist must be a natural problem-solver who learns quickly, thinks on their feet, is self-motivated, and will go above and beyond to ensure the delivery of an excellent customer experience and...

  • Sales Support Specialist

    hace 6 días

    Lima, Perú ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Support Specialist

    hace 23 horas

    Lima Metropolitana, Perú Hitachi Energy A tiempo completo

    Join to apply for the Customer Support Specialist role at Hitachi Energy. The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers'...

  • Customer Support Specialist

    hace 6 días

    Lima, Perú Archstone LATAM A tiempo completo

    **Customer Support Specialist** Dealius is the industry leader within CRE Tech providing an enterprise-based solution for commercial real estate brokerages to manage transactions, back-office and create a seamless and paperless platform for managing cashflows and key business drivers. **Here’s what you’ll be doing**: - Work with the service team to...

  • Customer Support Specialist

    hace 6 días

    Lima, Perú Bionic Talent A tiempo completo

    **About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...

  • IT Helpdesk Support Specialist

    hace 7 días

    Lima, Perú Peru Process Solutions SRL A tiempo completo

    **IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...

  • Network Support Specialist

    hace 1 semana

    Lima, Perú Kyndryl Peru SRL A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Wordpress Sales Support Specialist

    hace 1 día

    Lima, Perú WPMU DEV A tiempo completo

    Will you be our newest WordPress Sales Support Specialist? We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products. You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make...

  • Systems Support Specialist

    hace 6 días

    Lima, Perú Kyndryl A tiempo completo

    575272BR **Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...