Customer Service for Operations

hace 2 semanas

Lima, Perú Maravilla Cleaners, LLC A tiempo completo

Job Description:
Are you a charismatic individual with a knack for persuasion and a passion for providing excellent customer service? Our Residential Cleaning Company is seeking a motivated Sales and Customer Service Representative to join our dynamic team. This fully remote position offers the flexibility of working from home while connecting with clients to help keep their spaces sparkling and welcoming.

Enhanced Responsibilities Regarding Phone Sales:
As a Sales and Customer Service Representative with Residential Cleaning Company, your role extends beyond mere conversation. You are the frontline ambassador, a pivotal force driving our growth through your expert handling of phone sales for our residential cleaning services. Here's a deeper dive into what we expect:
Lead Generation:
Proactively identify and reach out to potential leads using our curated database. Your ability to initiate contact with potential customers and gauge interest will be crucial.

Sales Strategy Execution:
Implement effective phone sales strategies to convert inquiries into sales. You'll need to adeptly articulate the benefits and value of our cleaning services, crafting a compelling narrative that aligns with the customer's specific needs.

Service Knowledge:
Possess a thorough understanding of our cleaning packages, pricing tiers, and service customization options. Your deep product knowledge will enable you to upsell additional services and deliver accurate information to clients.

Rapport Building:
Establish a rapport with potential and existing clients through excellent communication skills. Your warmth and genuine interest in their needs can turn a routine service call into a loyal customer.

Negotiation Skills:
Employ tactful negotiation to close sales while maintaining profitability and customer satisfaction. You'll understand the art of balancing customer requests with business needs.

Follow-Up:
Conduct follow-up calls for recent service inquiries, quotes provided, and services rendered, ensuring complete customer satisfaction and pursuing opportunities for repeat business or referrals.

Objection Handling:
Skillfully navigate customer objections or concerns, offering solutions and alternatives that lead to a sale without compromising the customer's experience.

Target Achievement:
Strive to meet or exceed set targets for call volume, sales conversions, and customer feedback, contributing directly to the company’s revenue and growth.

Customer Lifecycle Management:
Manage the customer journey from the first contact through post-sale follow-up, aiming to create a seamless and positive experience that fosters long-term loyalty.

Feedback Loop:
Relay customer insights and feedback to the management team to help refine sales tactics, service offerings, and customer experience strategies.

Sales Commission Incentives:
Your drive to succeed is matched by our drive to reward. With our commission structure, your earning potential scales with your ambition. Sales commission will be a significant part of your total compensation, providing a transparent pathway to increase your earnings as you grow sales.

Join Us:
If you have the drive to succeed in a competitive sales environment and are eager to make an impact in the residential cleaning industry, we want to hear from you. Your expertise in phone sales could be the key to our shared success.Requirements:

- Proven experience in sales, preferably in the service or cleaning industry.
- Charismatic and persuasive communication skills, with a natural ability to sell.
- Tech-savvy with the ability to navigate various online platforms and systems comfortably.
- Fluent in English and Spanish to serve a diverse clientele.
- Exceptional organizational and time-management skills.
- Ability to work independently with mínimal supervision.
- High school diploma or equivalent; higher education or certifications in sales/customer service are a plus.Compensation:

- Competitive hourly rate. Sales commission: Generous percentage of the total revenue generated, PLUS fixed fee per client won.
- Opportunities for growth and increased earning potential based on performance.

Tipo de puesto: Tiempo completo

Sueldo: S/.1,600.00 - S/.2,000.00 al mes

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