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Identifying and resolving customer complaints and issues, ensuring satisfactory outcomes.
- Prepares proposals to customers of a less technical nature based on receipt of Request for quotes (RFQs). Offering detailed information about products, services, and promotions to help customers make informed decisions. Working with other departments, such as sales or technical support, to address customer needs effectively.
- Register Customer Sales Order. Assisting customers with placing orders, tracking shipments, and handling returns or exchanges.
- Keeping records of customer interactions and transactions in the company’s database for future reference.
- Collaborates closely with colleagues in sales and specialists in other departments on questions relating to products, services, pricing etc. during proposal and order execution
- Interacts directly with clients to define scope and pricing and to resolve order and delivery issues
- Handles claims, minimizing potential negative impact towards our customer. Checking in with customers after issues are resolved to ensure satisfaction and foster loyalty.
- Acts as a “go-to-person” when colleagues need sparring and advice
- Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities. Gathering customer feedback to improve services and identify areas for improvement.
- Participating in training sessions to stay updated on product knowledge and customer service techniques.
- Following company policies and procedures to ensure compliance and maintain quality service.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries - for more information please visit
