Desktop Support Analyst

**Job Duties**
- Provide IT support for VIP users from the Company (i.e., Managers, Directors, VPs).
- Participate in post-issue committee meetings, along with the End-User Services Supervisor and IT Infrastructure Manager.
- Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on desktops/laptops and printers. This includes resolving issues post deployment.
- Train end-users in digital skills and other related topics.
- Channel technical feedback from end-user services team on process issues to improve overall service delivery.
- Working with vendors and other third-party support teams to resolve issues.
- Provide support for video conference (I.e., Teams Rooms), mobile devices (Android and iOS), corporate printers, radios, IP telephony (VOIP) and Access Control Systems (ACS).
- Identify potential issues that could adversely impact customer experience and follow through on action steps. Escalate issues that impact the customer or entire operation at the site.
- Other support activities include researching and recommending solutions.
- Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware (knowledge base articles).
- Provide after-hours support, including weekends, on an on-call rotational basis.
- Manage and follow up on warranty and repair services for end user computing hardware (laptops, desktops, accessories, mobiles).
- Follow-up requisitions on end user computing hardware (laptops, desktops, accessories, mobiles).
- Audit inventories of end user computing hardware.
- Coordinate project, tasks and assignments between the other Desktop Support Analyst of the team to ensure a seamless transition for the end-user.

**What will be your benefits?**
- Place : You will work in the offices of the LNG Melchorita Plant (Cañete).
- Working regime: Monday to Friday.
- Equipment to work from anywhere : We will provide you with a laptop and a mobile phone.
- Overnight stay : 5% additional to your gross monthly salary for spending the night at the plant.
- Transportation : From your city of residence to the plant and back.
- Accommodation and meals : You will live in the camp located inside the plant and you will be able to enjoy the premium food offered there.
- Medical insurance : We offer you, a Family Medical Assistance Program (EPS) and Cancer Insurance in accordance with the Company's guidelines and through the insurance company determined by the Company.
- Day4Me : You will annually enjoy two (2) days off in addition to the holidays provided by law, after coordination with your direct supervisor. The day4me will be increased by one (1) additional day for every five years of service with the Company.
- Group Life Insurance : We offer you group life insurance that increases the coverage established by law, and in accordance with the Company's guidelines.
- Salary dollarization : We dollarize your salary to mitigate the fluctuations of the American currency.

**Skills**
- Passionate about setting the performance bar in an energetic team environment while delivering a fully integrated solution.
- Ability to follow processes, learn quickly, and interact with a diverse population in a corporate environment providing excellent customer support.
- Ability to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into PC issues and products as required.
- Excellent verbal and written communication skills. Writing clear, concise technical documentation for team members.
- Ability to multi-task and set priorities.
- Work independently with minimum supervision and work under pressure and maintain composure.
- Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
- Identifying opportunities for business enablement through smart use of technology.
- Ability to bend, lift and carry up to 25 kg. Extensive walking throughout the office is required on a daily basis.
- Driving license required (minimum A-1 Category). License should have been issued at least one year ago.
- Fluent in both written and spoken English (technical proficiency) is a MUST.

**Required Qualifications**
- Technical degree in a technology background career.
- 2-3 years of experience in similar positions.
- Proficient in installing and troubleshooting Microsoft OS, O365 Suite, Microsoft collaboration tools (Teams, SharePoint).
- Experience with Desktop/Laptop imaging.
- Troubleshooting and resolving Citrix/VDI client.
- Working knowledge of Active Directory and network connectivity with TCP/IP, DNS, WINS, DHCP, wireless, and basic VoIP phone administration.
- ITIL certification desired.
- Experience in IT customer service, especially in ITSM systems (i.e., Helix, ServiceNow, Remedy, Cherwell, HEAT, etc.).
- Industry standa