Desktop Support Technician

hace 2 semanas

Lima, Perú Qualifacts A tiempo completo

Job Description
Qualifacts
is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services Report as having the top ranked Behavioral Health EHR solutions.

  • 3 days per week in office.

The Opportunity
You will complete tasks in resourceful and effective ways to support the Qualifacts teams and new initiatives.

Your Responsibilities

  • Provide hardware and software support for both remote and in-office users.
  • Install, configure, and maintain company end user compute environment.
  • Provide direct service for IT networks.
  • Install, configure, and maintain application software running in the company infrastructure.
  • Organize installations and updates in compliance with Change Control policies.
  • Participate in projects, including company-wide migrations, both in-office and remotely.
  • Develop and maintains the software application configurations, including documentation of IT operation runbook.
  • Work closely with other roles to research new tools and technologies that can better support business needs.
  • Assist team with Corporate IT projects.
  • Work closely with other roles to research new tools and technologies that can better support business needs.
  • Effectively communicate issues to both technical and non-technical stakeholders.

Qualifications

  • Advanced English level.
  • Basic understanding of Active Directory and Windows/Mac troubleshooting skills.
  • Enthusiastic problem solver, with attention to detail and effective communications skills.

What We Offer You

  • Economic bonus and merit review.
  • Full Health Insurance (EPS and oncologic) for you and your direct dependents.
  • Fully paid English lessons.
  • All legal benefits (CTS, 30-day paid vacation per year, life insurance, etc.).
  • This company promotes the inclusion of people with disabilities in the workplace (Law No

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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