Adoption Specialist
hace 2 semanas
¿Eres apasionado por la experiência del cliente y la adopción de productos tecnológicos? Únete a nuestro equipo como Adoption Specialist Estamos buscando un profesional comprometido en garantizar una adopción exitosa de nuestro producto, optimizando la experiência del cliente y reduciendo la tasa de churn.
**Responsabilidades**:
- Diseñar e implementar estrategias de adopción del producto para mejorar la integración y uso por parte de los clientes.
- Liderar sesiones de capacitación inicial y re-entrenamiento para asegurar que los usuarios aprovechen al máximo nuestra solución.
- Monitorear y analizar métricas de adopción y uso del producto para identificar riesgos de abandono y proponer planes de acción.
- Colaborar con el equipo comercial para resolver fricciones en la experiência del usuario.
- Desarrollar materiales de capacitación y documentación que faciliten la autogestión del usuario.
- Recopilar feedback de clientes y trabajar con equipos de Producto y Desarrollo para mejorar funcionalidades.
- Implementar estrategias de engagement y comunicación para fomentar el uso continuo del producto.
- Elaborar reportes sobre la tasa de adopción, satisfacción y retención de clientes.
**Requisitos**:
- Experiência de al menos 6 meses en adopción de producto, customer success o roles similares en empresas de tecnología o SaaS.
- Estudiantes de ultimo semestre o profesionales de ingeniera
- Conocimiento en estrategias de onboarding, engagement y retención de clientes.
- Excelentes habilidades de comunicación y facilitación de entrenamientos.
- Capacidad analítica y manejo de herramientas de monitoreo de uso del producto.
- Proactividad, orientación a la mejora continua y enfoque en la experiência del cliente.
- **Residir en la ciudad de Lima, Perú**
Si cumples con el perfil y quieres ser parte de un equipo innovador, postúlate ahora y ayúdanos a transformar la experiência del cliente
Tipo de puesto: Tiempo completo, Permanente
Sueldo: S/.3,000.00 - S/.4,000.00 al mes
Pregunta(s) de postulación:
- ¿Cuál es tu aspiración salarial?
Experiência:
- onboarding de producto y entornos B2B: 1 año (Deseable)
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